NexlintoShift Lead
Company : Five Guys
Location : Indian Trail, NC, 28079
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys emphasizes hands-on leadership combined with team mentorship, offering shift leads in Indian Trail a unique chance to influence daily operations, food quality, and customer satisfaction while fostering a positive work culture that supports career growth within a fast-paced environment.
Effective communication, adaptability, and a proactive attitude are highly valued for shift leads at Five Guys Indian Trail. The role demands motivating diverse teams, overseeing operational standards, and addressing guest concerns swiftly to maintain high service expectations.
Shift Leads at Five Guys Indian Trail often advance into management roles due to the company’s focus on mentorship and growth opportunities, making it an ideal stepping stone for those aiming to build a long-term career in restaurant leadership.
Shift Leads in Indian Trail manage crew assignments and shift metrics while adapting to local customer flow patterns and peak hours, ensuring food safety and quality tailored to the community’s preferences and operational demands.
Indian Trail's growing hospitality sector means moderate competition for shift lead roles at Five Guys, but strong leadership experience and customer service skills significantly improve hiring chances in this local market.
Five Guys offers a base pay starting at $19.00/hour for Shift Leads in Indian Trail, along with tips and bonuses, which aligns well with the area’s cost of living and provides a competitive wage compared to similar fast-casual leadership roles.
The Indian Trail location fosters a team-oriented culture emphasizing positivity and cooperation, aligning Five Guys shift leads with local values of community support, making the work environment inclusive and motivating.
Five Guys Shift Leads engage deeply in daily coaching, performance tracking, and maintaining high food safety standards, which goes beyond basic supervision, delivering a more involved leadership experience than typical shift lead roles.
Shift Leads at Five Guys in Indian Trail can expect flexible scheduling options, including 2nd and 3rd shifts, allowing for a balanced workload that caters to personal commitments while supporting team needs during busy periods.
Besides competitive pay, Five Guys offers free meals, secret shopper bonuses, and a supportive team culture in Indian Trail, which can be more appealing than typical lead tech or operations roles that may lack such direct employee incentives.