NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : New Hartford, CT, 06057
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Success in this role hinges on strong interpersonal skills, genuine enthusiasm for wellness, and the ability to multitask in a fast-paced environment. Proficiency in communication combined with a passion for community engagement helps elevate member experiences and strengthens client relationships.
Crunch Fitness fosters internal advancement, enabling representatives to progress into supervisory or management roles. The expanding fitness industry in New Hartford offers pathways into membership sales, club operations, or wellness coaching, making it an ideal launchpad for career development.
Beyond greeting and assisting members, representatives juggle phone and email inquiries, handle membership scheduling, and coordinate club tours. They also address member concerns promptly, maintain a professional reception area, and collaborate closely with management to ensure smooth club operations.
Customer Service Representatives in New Hartford typically earn hourly wages ranging from $14 to $18, depending on experience. Crunch Fitness offers competitive hourly pay augmented by performance bonuses, health benefits eligibility, and perks like free gym membership, aligning well with local standards.
Crunch Fitness emphasizes enthusiasm and community-building, encouraging representatives to actively engage members, promote club amenities, and create a welcoming environment. This approach transforms routine front desk tasks into meaningful interactions that inspire loyalty and member satisfaction.
While formal certifications aren’t mandatory, familiarity with membership management software and basic computer skills are vital. Candidates demonstrating strong communication, problem-solving, and a passion for fitness culture tend to excel and align well with Crunch’s dynamic workplace.
New Hartford's demand for customer-facing roles in service industries remains steady, with fitness centers like Crunch actively recruiting. Candidates with flexible availability and strong interpersonal skills often have an edge, given the community-oriented nature of local businesses.
Yes, the role involves accommodating varying schedules, including mornings, evenings, weekends, and holidays. This flexibility supports the club's operational hours and ensures members receive consistent, high-quality service during peak times.
Unlike retail or healthcare roles focused on product sales or patient support, this position integrates customer care with community wellness promotion. Representatives act as ambassadors for fitness and engagement, balancing administrative tasks with inspiring member participation in health programs.
Employees enjoy health benefits eligibility, performance-based bonuses, 401(k) plans after tenure, and a complimentary gym membership. These perks, combined with a lively team culture, support both personal well-being and professional satisfaction.