NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Aurora, CO, 80040
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Working as a Customer Service Representative at Crunch Fitness blends fitness enthusiasm with member engagement, going beyond routine inquiries to fostering community connections. This role uniquely combines customer care with promoting wellness programs, requiring a lively, personable approach suited for a dynamic gym environment.
Top candidates exhibit strong multitasking skills, clear communication, and upbeat interpersonal traits. Handling membership inquiries and supporting front desk operations demands adaptability, quick problem-solving, and a genuine passion for wellness, ensuring members feel valued in a lively setting.
This role offers exposure to member relations and sales support, building foundational skills applicable to management or specialized fitness roles. Aurora's growing fitness market provides opportunities to advance through networking and internal promotions within brands like Crunch Fitness.
While formal certifications aren't mandatory, familiarity with customer management software and basic health knowledge are valued. Aurora employers often prioritize candidates who demonstrate community involvement and an understanding of local wellness trends to better connect with members.
In Aurora, Customer Service Representatives typically earn between $14 and $18 per hour, with Crunch Fitness offering competitive hourly pay plus performance bonuses. Benefits like health coverage and complimentary gym membership add substantial value to the overall compensation package.
Representatives here juggle front desk duties with active member engagement, requiring quick adaptation to a high-energy environment. Handling fitness-focused inquiries and coordinating club tours means balancing sales support with delivering personable, motivational interactions.
Crunch Fitness fosters a collaborative atmosphere where representatives contribute to community building beyond standard tasks. Employees benefit from dynamic team settings, access to wellness resources, and pathways for advancement within a rapidly expanding fitness brand.
Aurora's expanding fitness market keeps demand steady for customer-focused roles, especially in well-known chains like Crunch Fitness. While competition exists, candidates showcasing enthusiasm for fitness and strong communication skills stand out in local hiring.
Daily tasks include greeting members warmly, assisting with check-ins and profile updates, responding to calls and emails, and helping coordinate membership tours. Maintaining an organized reception area and promptly addressing concerns ensures a positive member experience.
Schedules often require flexibility, covering mornings, evenings, weekends, and holidays to match gym operating hours. Candidates should be prepared for shift variability, supporting club operations during peak member attendance times.