NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Bogalusa, LA, 70427
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
At Crunch Fitness Bogalusa, the role combines fitness passion with customer engagement, emphasizing community-building alongside front desk duties. Unlike typical customer service jobs, it encourages fostering connections in a dynamic gym environment, enhancing both member experience and personal growth in wellness-focused service.
Success demands sharp multitasking, upbeat communication, and problem-solving tailored to fitness enthusiasts’ needs. Familiarity with membership software and a genuine enthusiasm for wellness help representatives manage check-ins, member queries, and club tours efficiently while maintaining a welcoming atmosphere.
This position offers growth through hands-on experience in member relations and sales support, opening paths to management or specialized fitness coordination roles. Demonstrating leadership in customer care and contributing to membership growth can fast-track advancement in this expanding brand.
Bogalusa’s smaller size means fewer openings but less competition compared to larger cities. Fitness clubs like Crunch Fitness seek personable reps to enhance member retention, making this role attractive for locals passionate about wellness and community engagement.
Crunch Fitness promotes an energetic, supportive environment where collaboration and enthusiasm for health are valued. Employees often share a community-minded spirit, balancing professionalism with fun, which reflects in member interactions and daily operational teamwork.
In Bogalusa, customer service reps typically earn between $11 to $14 per hour, slightly below the national average due to local cost of living. Crunch Fitness offers competitive hourly wages supplemented by performance bonuses and benefits, making the compensation package appealing locally.
Crunch Fitness emphasizes not just service but inspiring members through positive energy and fitness passion. Representatives actively promote club programs and create a lively community atmosphere, blending sales, support, and wellness advocacy uniquely within the fitness sector.
While formal certifications aren't mandatory, proficiency in scheduling software and basic computer literacy is essential. Familiarity with membership management systems enhances efficiency, and a background in customer care tools can significantly improve daily operations and member support.
Crunch Fitness offers flexible scheduling to accommodate varying shifts, ensuring employees can manage mornings, evenings, and weekend duties. This approach fosters a healthy work-life balance while meeting the club’s operational needs during peak member activity times.
Employees receive complimentary Crunch Fitness memberships, allowing them to engage fully with the club’s amenities. This perk supports personal wellness goals and deepens their connection to the fitness community they serve, enhancing job satisfaction and motivation.