General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Leslie, MI features a modest but steady demand for general managers, especially in restaurant and retail sectors. Local businesses like Five Guys often seek candidates with hands-on leadership experience. The competition is balanced, with opportunities for those who show strong team-building and operational skills.
In Leslie, MI, certifications such as ServSafe and local leadership workshops offered by community colleges can enhance a general manager’s employability. These credentials demonstrate a commitment to food safety and team management, which are highly valued in the area’s hospitality and retail industries.
Successful general managers thrive by cultivating motivation, adaptability, and clear communication within their teams. High energy and a team-first mindset are crucial in dynamic environments like restaurants, where rapid decision-making and staff coordination impact daily results.
Advancement often comes from mastering operational oversight and developing strong financial acumen. Many start as shift supervisors or assistant managers, then move into general manager roles. Building a track record of boosting team performance and customer satisfaction can lead to higher positions or regional management.
Daily tasks include supervising crew shifts, managing inventory and costs, addressing customer issues promptly, and ensuring smooth opening and closing procedures. General managers must maintain high energy and foster communication to keep the kitchen and service running efficiently.
Five Guys emphasizes a people-first culture with cross-training across every station, creating a lively, collaborative atmosphere. Managers are expected to lead with humility while motivating teams through music and a vibrant environment, which sets it apart from more traditional fast-food settings.
Managing rotating crews and constantly shifting roles require adaptability uncommon in some management jobs. Additionally, maintaining a high-energy vibe with loud, open kitchens and encouraging team singing adds a cultural layer to leadership, blending operational focus with morale-building.
General managers in Leslie, MI, typically earn between $50,000 and $60,000 annually, depending on experience and restaurant performance. Five Guys supplements base pay with quarterly bonuses, making the total compensation competitive within the fast-casual dining sector.
Yes, Five Guys invests in ongoing training and leadership development to help general managers enhance their skills. The company’s rapid expansion provides pathways for motivated managers to ascend into higher operational roles or area management positions.
General managers at Five Guys typically work a mix of shifts, including morning (8:00 am–4:00 pm) and afternoon/evening (3:00 pm–11:00 pm). This variation supports coverage of peak business hours but requires stamina and adaptability to different team dynamics across shifts.