Job Overview
The Associate Field Service Technician is responsible for supporting the installation, maintenance, inspection, and repair of equipment at customer sites. Working under the guidance of senior technicians, this role ensures equipment operates efficiently while delivering excellent customer service. This position is ideal for technically inclined individuals who are detail-oriented, dependable, and eager to develop hands-on field service experience.
Key Responsibilities:
- Assist with installation, troubleshooting, maintenance, and repair of equipment at client locations
- Perform routine inspections and preventive maintenance tasks
- Diagnose technical issues and escalate complex problems to senior technicians
- Document service activities, parts used, and maintenance records accurately
- Ensure tools, equipment, and service vehicles are properly maintained
- Follow safety procedures, company policies, and industry standards
- Provide professional customer support and technical guidance on equipment usage
- Support inventory tracking for parts and service materials
- Travel to customer sites as required
- Perform additional duties assigned by management
Success Factors:
- Strong mechanical and technical aptitude
- Problem-solving mindset with attention to detail
- Ability to follow instructions and technical manuals
- Strong time management and organizational skills
- Positive attitude and willingness to learn
Required Skills:
- Basic knowledge of electrical, mechanical, or electronic systems
- Ability to read technical diagrams and service documentation
- Good communication and customer service skills
- Proficiency with basic computer systems and service software
- Flexibility to work varied schedules and travel when needed
Qualifications:
- Associate degree, technical certification, or equivalent experience preferred
- 0–2 years of technical, maintenance, or field service experience
- Valid driver’s license with acceptable driving record
Physical Requirements:
- Ability to lift up to 50 lbs and handle tools or equipment regularly
- Frequent standing, walking, bending, climbing, and reaching
- Ability to work in indoor and outdoor environments and varying conditions
Work Environment:
Field-based role involving travel to customer sites such as commercial facilities, industrial locations, or healthcare environments. Exposure to mechanical equipment, noise, and changing environmental conditions may occur.
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Frequently Asked Questions
A Field Service Technician in Camden usually starts by reviewing their service schedule, then travels to various client sites for equipment installation, routine maintenance, or troubleshooting. The hands-on nature demands adaptability to different environments such as industrial or healthcare settings, while ensuring tools and documentation are meticulously managed.
Entry-level technicians often focus on mastering basic electrical and mechanical systems, learning to interpret technical manuals, and developing customer communication skills. They rely on mentorship from senior staff to handle complex repairs, gradually building confidence in diagnostics and equipment maintenance essential for advancing in the field.
Certifications such as CompTIA A+, HVAC technician licenses, or manufacturer-specific equipment training can significantly boost employability in Camden. These credentials demonstrate technical proficiency and compliance with local industry standards, making candidates more attractive to employers like Stryker who value safety and expertise.
Stryker emphasizes a blend of technical skill and customer service excellence, expecting technicians to not only fix equipment but also provide clear operational guidance. Their structured mentorship approach helps less experienced technicians grow while maintaining high standards across diverse healthcare and industrial client sites.
Stryker invests in ongoing professional development, including technical workshops and leadership training tailored for New Jersey’s market. Field Service Technicians benefit from access to advanced diagnostic tools and a career ladder that encourages progression from associate roles to senior positions within the company.
Field Service Technicians in Camden generally earn between $45,000 and $60,000 annually, depending on experience and certifications. Entry-level roles start on the lower end, but growth opportunities and specialized skills often lead to higher compensation within the healthcare and industrial equipment maintenance sectors.
Camden’s proximity to Philadelphia and growing industrial sectors makes it a moderately competitive market for Field Technicians. Employers seek candidates with technical certifications and flexible availability, but entry-level roles remain accessible due to steady demand in medical and infrastructure equipment servicing.
Navigating urban traffic congestion during peak hours can affect timely arrivals. Additionally, technicians often encounter a variety of environments—from noisy industrial plants to sterile healthcare facilities—requiring adaptability and strict adherence to safety protocols while carrying and managing heavy tools.
Fundamental skills include reading wiring diagrams, basic electrical troubleshooting, and mechanical repair techniques. Strong communication to explain issues to clients and using service software for documentation are equally important. Demonstrating eagerness to learn and following safety guidelines also set newcomers up for success.
Stryker’s focus on high-tech medical equipment provides exposure to advanced diagnostic tools and industry standards. Working there means gaining specialized experience that can open doors to niche roles in healthcare technology, supported by structured training programs and mentorship distinct from broader field service roles.