Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
To thrive as a Shift Lead at Five Guys, strong communication and motivational abilities stand out, alongside dependability and a positive mindset. Leading by example and fostering teamwork are crucial, especially in fast-paced restaurant settings where maintaining high service and food quality standards is vital.
Bradenton’s hospitality sector values Shift Leads who balance fast-paced operations with personalized guest service. Compared to larger metro areas, local competition may be less intense, but customer expectations for quality and team leadership remain high. Adaptability to seasonal tourist influxes also shapes this role uniquely.
Many Shift Leads progress into restaurant management roles such as Assistant Manager or Store Manager by honing operational oversight, team coaching, and customer engagement skills. Five Guys supports internal growth, so demonstrating leadership and operational excellence can open doors to broader managerial responsibilities.
A starting wage of $19/hour plus tips and bonuses is quite competitive for Bradenton’s restaurant leadership roles, often exceeding state minimums. When combined with benefits like meals, healthcare, and 401(k), this compensation package reflects Five Guys’ commitment to rewarding supervisory talent locally.
Managing crew efficiency under high customer volume, maintaining food quality, and swiftly resolving guest issues are key hurdles during busy shifts. Bradenton’s tourist seasons can amplify these demands, requiring Shift Leads to be adaptable, proactive, and skilled at keeping morale and service standards high.
Five Guys encourages Shift Leads to cultivate a friendly, team-oriented atmosphere emphasizing cooperation and positivity. Leaders are expected to mentor crew members, provide real-time feedback, and contribute to a fun, supportive workplace that aligns with Five Guys' brand values and local customer expectations.
While not always mandatory, food handler certifications and basic safety training are highly valued in Bradenton restaurants. Shift Leads at Five Guys benefit from knowledge of local health codes and food safety standards, enhancing operational compliance and guest confidence during their shifts.
Five Guys offers a unique blend of competitive pay, tip opportunities, and comprehensive benefits not always found in other retail lead roles. The focus on team mentorship, real-time feedback, and clear growth pathways distinguishes Five Guys as an employer invested in employee development and shift leadership success.
Shift Leads typically manage varied shift times to cover operational needs, but Five Guys promotes a culture where flexibility is possible through open communication. This approach helps leaders balance their responsibilities with personal life, especially important in a location like Bradenton with community and family ties.
Shift Leads track success through metrics like customer satisfaction, food quality consistency, team productivity, and adherence to safety protocols. Regular performance reviews and feedback sessions at Five Guys ensure leaders understand their contributions and areas for growth within Bradenton’s restaurant environment.