NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Marysville, PA, 17053
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Marysville, PA has a growing demand for customer service roles, especially in fitness and wellness sectors. Competition can be moderate, with local gyms and service businesses seeking personable reps. Candidates with multitasking skills and fitness enthusiasm often have an advantage in this area.
Marysville's traffic peaks during rush hours but generally offers manageable commutes. Proximity to main roads and public transit options can ease travel. Being prepared for variable shift times, including evenings and weekends, helps navigate local traffic patterns effectively.
Exceptional interpersonal skills combined with quick problem-solving and multitasking define success. Familiarity with membership software and a genuine passion for wellness help reps handle diverse requests while maintaining a welcoming atmosphere.
Beyond calls and emails, daily duties often include greeting members, managing front desk operations, updating profiles, and coordinating club tours. Maintaining an organized reception area and promptly addressing member concerns are also key responsibilities.
Crunch Fitness offers growth pathways into supervisory roles, membership sales leadership, or specialized wellness coordinator positions. Demonstrating enthusiasm, reliability, and excellent communication can lead to rapid progression within their expanding fitness network.
Employees enjoy competitive hourly wages plus performance bonuses, health benefits for eligible staff, and a free gym membership. The vibrant workplace culture emphasizes community and personal wellness, enhancing job satisfaction beyond standard perks.
At Crunch Fitness, Customer Service Representatives embody the club’s energetic and inclusive spirit by fostering connections and motivating members. This position amplifies brand loyalty through positive interactions and by highlighting the club’s diverse fitness offerings.
Typical pay for this role in Marysville hovers between $13 and $17 per hour, influenced by experience and club size. Crunch Fitness aligns with these benchmarks, often supplementing wages with performance incentives and benefits.
While fitness clubs prioritize interpersonal skills and wellness knowledge, healthcare settings often require familiarity with medical terminology and data privacy regulations. Certifications like HIPAA training can be crucial in healthcare, less so in recreational fitness roles.
Unlike standard sales-focused roles, this position blends customer service with community-building and fitness advocacy. Representatives not only support sales efforts but also create a welcoming environment that encourages member retention and active participation.