NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Orland Park, IL, 60462
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Orland Park's fitness industry shows steady growth, creating moderate competition for customer service roles. Crunch Fitness stands out by offering dynamic environments, but candidates with strong interpersonal skills and a passion for wellness tend to have an edge in securing positions here.
Yes, Crunch Fitness values adaptability, especially in Orland Park where member traffic peaks during mornings, evenings, weekends, and holidays. Representatives often work varied shifts to ensure exceptional service coverage aligning with community fitness habits.
Exceptional candidates combine energetic communication, multitasking agility, and genuine enthusiasm for wellness. Mastery in handling member inquiries swiftly while promoting fitness programs sets them apart in environments like Crunch Fitness.
Starting in front desk roles often leads to opportunities in membership sales, club management, or wellness coaching. The hands-on customer interaction builds valuable skills relevant for advancement within fitness and service industries.
Daily tasks blend greeting members warmly, managing check-ins, resolving queries, coordinating club tours, and maintaining an organized reception area. This ensures a welcoming atmosphere that supports both member satisfaction and team efficiency.
Crunch Fitness encourages representatives to embody a spirited, inclusive vibe that motivates members. This involves active promotion of club amenities, fostering community connections, and supporting a positive fitness environment aligned with Crunch’s energetic brand.
Competitive hourly pay typically ranges from $13 to $17, supplemented with performance bonuses at Crunch Fitness. Additional perks include health benefits eligibility, 401(k) options, and complimentary gym membership, enriching the overall compensation package.
Proficiency with scheduling software and membership management tools is highly valued. Coupled with strong communication and problem-solving abilities, these tech skills enhance efficiency and member interaction quality in Crunch’s tech-supported operations.
This role provides complimentary access to Crunch Fitness facilities, enabling reps to pursue their own fitness while engaging members. It creates a unique environment where professional duties and personal wellness passions intersect naturally.
Beyond competitive pay, Crunch Fitness emphasizes a lively team culture and career growth within a rapidly expanding brand. Their incentive programs and comprehensive benefits package create a rewarding atmosphere uncommon in smaller or less established fitness centers.