NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Keansburg, NJ, 07734
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Success in this role hinges on friendly communication, empathy, and active listening, especially when engaging with diverse gym members. Demonstrating enthusiasm and problem-solving aptitude helps build trust and enhance the overall member experience in a fast-paced fitness environment.
Crunch Fitness supports career advancement by promoting from within. Representatives showing leadership, sales aptitude, and commitment can progress to supervisory or management roles, benefiting from the brand's rapid expansion and focus on employee development.
Unlike generic customer service jobs, this position blends front desk duties with fitness community engagement, including membership tours and wellness program promotion. It demands multitasking across in-person, phone, and digital interactions while fostering a welcoming atmosphere.
Applicants should be ready to convey genuine enthusiasm for fitness culture alongside strong communication skills. The role requires flexibility for varied shifts and an ability to handle member concerns promptly, all while representing the club’s energetic and inclusive brand ethos.
The compensation includes a competitive hourly wage plus performance-based bonuses. Eligible employees receive health benefits, a 401(k) plan after tenure qualification, and a free gym membership, enhancing both financial and wellness incentives.
While no formal certifications are mandatory, familiarity with membership software and basic computer skills are essential. Local employers value candidates who understand community fitness trends and can adapt to Keansburg’s active lifestyle culture.
Keansburg's growing interest in wellness and the presence of fitness centers like Crunch drives steady demand for customer-oriented roles. Competitive hiring means candidates with enthusiasm for health and strong interpersonal skills stand out.
This role merges sales, member relations, and front desk operations within a dynamic fitness environment. It offers opportunities to inspire wellness journeys while managing administrative tasks, unlike typical customer support jobs that focus solely on troubleshooting.
The company fosters a spirited, collective atmosphere where representatives actively contribute to community building. Collaboration with management and team members is encouraged to create a vibrant workplace aligned with fitness and wellness goals.
In the Keansburg area, Customer Service Representatives typically earn between $14 and $18 per hour, with Crunch Fitness offering competitive pay plus bonuses. This range reflects local market standards for customer-facing roles in the fitness sector.