NexlintoFront Desk Associate
Company : Crunch Fitness
Location : Franklin, TN, 37065
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Overview:
The Front Desk Associate is the first point of contact for members and guests, responsible for creating a welcoming and professional environment. This role supports daily front desk operations, assists with membership services, and ensures a positive experience for everyone entering the facility. Strong communication skills, organization, and a service-oriented attitude are essential in this fast-paced role.
Key Responsibilities:
- Greet members and guests in a friendly and professional manner
- Manage check-ins, registrations, and membership inquiries
- Answer phone calls and respond to questions about services and policies
- Process payments, update member accounts, and maintain accurate records
- Assist in resolving customer concerns or escalate issues as needed
- Keep the front desk and lobby area clean and organized
- Promote facility programs, services, and events
- Provide administrative support to management as needed
Qualifications:
- Strong customer service and communication skills
- Friendly, outgoing, and professional demeanor
- Ability to multitask in a fast-paced environment
- Basic computer and administrative skills
- Reliable and team-oriented
- Previous front desk, retail, or customer service experience preferred
Work Environment:
Fast-paced, customer-focused setting that requires standing for extended periods and frequent interaction with members and staff.
Compensation & Benefits:
- Competitive hourly pay
- Flexible scheduling
- Employee membership or service benefits
- Opportunities for advancement
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Frequently Asked Questions
Franklin's growing wellness industry has increased demand for front desk associates, especially in popular gyms like Crunch Fitness. Competition is moderate, with employers valuing prior customer service experience and local community engagement. Networking locally can boost chances in this dynamic job landscape.
A day involves greeting members, managing check-ins, answering inquiries about services, and handling payments. The role demands multitasking in a fast-paced setting, maintaining a welcoming atmosphere, and supporting administrative tasks, reflecting Crunch Fitness's energetic and member-focused culture.
While formal certifications aren’t mandatory, proficiency in customer service software and basic administrative skills are highly regarded. Local gyms, including Crunch Fitness, value associates with strong communication abilities and familiarity with membership management systems common in Franklin's fitness sector.
Crunch Fitness emphasizes an energetic, community-driven environment where front desk associates support not only member check-ins but also actively promote facility programs. This contrasts with some local gyms that may focus more strictly on administrative duties without as much member engagement.
Effective communication, multitasking, and problem-solving stand out as essential. Handling registrations, payment processing, and member inquiries swiftly while maintaining a friendly demeanor ensures smooth operations in fast-paced gyms like Crunch Fitness.
Starting front desk roles open pathways to supervisory positions such as front desk supervisor or assistant front desk manager. Building strong customer relations and mastering administrative tasks at Crunch Fitness can lead to management roles or specialized membership services.
Crunch Fitness actively recruits front desk associates who are outgoing, reliable, and tech-savvy. Emphasis is placed on creating a welcoming atmosphere and efficient service delivery, aligning with their mission to enhance member experience in Franklin's competitive fitness market.
Hourly wages typically range from $12 to $16 depending on experience and shift times. Crunch Fitness offers competitive pay aligned with Franklin’s cost of living, along with flexible scheduling and employee benefits like discounted gym memberships.
Yes, Crunch Fitness provides flexible scheduling options to accommodate varied availability, making it ideal for students or individuals balancing multiple commitments in Franklin. Part-time and shift-based roles allow adaptability in this customer-facing position.
High member traffic can lead to multitasking demands and occasional conflict resolution. Staying organized while managing phone inquiries, registrations, and payments requires resilience and effective communication skills to maintain a positive environment.