NexlintoRetail Front Desk Associate
Company : Driven Brands
Location : Spring Hill, TN, 37174
Job Type : Full Time, Part Time
Date Posted : 11 February 2026
Job Overview
The Customer Service and Retail Front Desk Associate is the first point of contact for customers seeking auto glass repair and replacement services. This role is responsible for delivering friendly, professional service while supporting front desk operations, customer communication, and administrative tasks. Associates help ensure a smooth customer experience from initial inquiry through service completion.
Both experienced and entry-level candidates are welcome. Paid training is provided to help team members learn the auto glass repair process, customer communication standards, and billing procedures. This position is ideal for individuals who enjoy working with people, multitasking, and contributing to a fast-paced service environment.
Key Responsibilities:
- Greet and assist walk-in customers, scheduled appointments, and returning clients
- Create estimates, price quotes, and invoices for services
- Answer incoming calls and return customer messages promptly
- Provide excellent customer service and resolve inquiries professionally
- Assist management with parts returns and ordering accuracy
- Enter documentation for all customer interactions and follow up as needed
- Confirm parts and materials for mobile jobs before dispatch
- Open new customer accounts and maintain existing accounts
- Maintain a professional appearance and positive attitude
Benefits and Opportunities:
- Full-time and part-time schedules available
- Competitive hourly pay
- Paid time off for eligible employees
- Health, vision, and dental insurance options
- 401(k) company match
- Same-day pay access through approved programs
- Paid training and career growth opportunities
Requirements and Qualifications:
- Positive attitude and customer-focused mindset
- Basic computer skills
- Strong verbal and written communication abilities
- Bilingual (Spanish) skills are a plus
- Prior phone or call center experience is helpful but not required
Compensation:
Hourly pay varies based on experience, location, and qualifications. Additional incentives may include commission or bonus opportunities depending on the role.
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. The company is known for its commitment to customer satisfaction, service excellence, and ongoing growth. Many leaders within the organization began their careers in entry-level roles, reflecting a strong culture of internal advancement and professional development.
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Frequently Asked Questions
Strong communication, multitasking, and a customer-focused attitude are crucial for Retail Front Desk roles in Spring Hill. Being bilingual in Spanish can boost your profile, while basic computer proficiency helps handle administrative duties efficiently. These traits align well with the fast-paced retail environment in Driven Brands.
Daily tasks include greeting customers, managing appointments, generating service estimates, and handling calls. Associates juggle front desk operations with customer service, ensuring smooth auto glass repair experiences. The role demands adaptability and professionalism throughout a dynamic workday.
Absolutely. Driven Brands emphasizes internal growth, with many leaders starting in entry-level positions like Retail Front Desk. Gaining experience here can open pathways to supervisory or administrative roles, especially with the paid training and career development programs available.
Spring Hill has a steady demand for front desk associates, driven by local retail and automotive service growth. While competition exists, companies like Driven Brands seek candidates with customer service aptitude and flexibility, making entry points accessible for those with positive attitudes and strong communication.
Spring Hill's traffic is generally manageable, but peak hours can affect travel times. Choosing shifts during off-peak hours or living nearby can ease your daily commute. Many local employees appreciate the balance between work hours and manageable travel distances.
Driven Brands offers focused training on auto glass services, blending retail customer care with technical knowledge. Their culture supports career growth and values employee wellbeing, with perks like same-day pay access and comprehensive benefits, distinguishing it from typical retail front desk positions.
Yes, new hires receive paid training covering customer communication, billing procedures, and product knowledge. This approach helps both newcomers and experienced associates quickly adapt to company standards and excel in their front desk roles.
Hourly wages for Retail Front Desk Associates in Spring Hill typically range between $12 and $17, depending on experience and qualifications. Driven Brands also offers potential bonuses and commission incentives, enhancing overall compensation.
In Spring Hill and the broader Tennessee region, Spanish bilingual ability is a significant asset for front desk associates. It improves communication with diverse customers, boosting service quality and making candidates more competitive for positions at companies like Driven Brands.
Handling simultaneous tasks such as customer inquiries, appointment scheduling, and billing can be demanding. Maintaining professionalism during high-traffic periods requires strong organizational skills and emotional resilience, especially in a fast-paced environment like Driven Brands.