NexlintoRetail Front Desk Associate
Company : Driven Brands
Location : Columbia, TN, 38402
Job Type : Full Time, Part Time
Date Posted : 11 February 2026
Job Overview
The Customer Service and Retail Front Desk Associate is the first point of contact for customers seeking auto glass repair and replacement services. This role is responsible for delivering friendly, professional service while supporting front desk operations, customer communication, and administrative tasks. Associates help ensure a smooth customer experience from initial inquiry through service completion.
Both experienced and entry-level candidates are welcome. Paid training is provided to help team members learn the auto glass repair process, customer communication standards, and billing procedures. This position is ideal for individuals who enjoy working with people, multitasking, and contributing to a fast-paced service environment.
Key Responsibilities:
- Greet and assist walk-in customers, scheduled appointments, and returning clients
- Create estimates, price quotes, and invoices for services
- Answer incoming calls and return customer messages promptly
- Provide excellent customer service and resolve inquiries professionally
- Assist management with parts returns and ordering accuracy
- Enter documentation for all customer interactions and follow up as needed
- Confirm parts and materials for mobile jobs before dispatch
- Open new customer accounts and maintain existing accounts
- Maintain a professional appearance and positive attitude
Benefits and Opportunities:
- Full-time and part-time schedules available
- Competitive hourly pay
- Paid time off for eligible employees
- Health, vision, and dental insurance options
- 401(k) company match
- Same-day pay access through approved programs
- Paid training and career growth opportunities
Requirements and Qualifications:
- Positive attitude and customer-focused mindset
- Basic computer skills
- Strong verbal and written communication abilities
- Bilingual (Spanish) skills are a plus
- Prior phone or call center experience is helpful but not required
Compensation:
Hourly pay varies based on experience, location, and qualifications. Additional incentives may include commission or bonus opportunities depending on the role.
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. The company is known for its commitment to customer satisfaction, service excellence, and ongoing growth. Many leaders within the organization began their careers in entry-level roles, reflecting a strong culture of internal advancement and professional development.
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Frequently Asked Questions
Columbia, TN sees steady demand for retail front desk associates, driven by local retail growth and service industries. Candidates with bilingual skills or prior customer service experience often stand out, though entry-level applicants also find opportunities due to ongoing business expansions in the area.
While formal certifications aren't mandatory for retail front desk roles in Columbia, TN, employers appreciate candidates with customer service or administrative training. Local community colleges occasionally offer relevant workshops that can boost your resume and enhance skills like communication and basic computer proficiency.
Typical tasks include greeting customers, handling appointment scheduling, generating service estimates, and managing phone communications. You’ll also support inventory checks and maintain accurate customer records, all while ensuring a welcoming environment that reflects the fast-paced retail service setting.
Strong communication, multitasking, and basic computer literacy are essential. Being customer-focused and maintaining a positive attitude helps in addressing inquiries effectively. Bilingual ability, particularly in Spanish, can be a significant advantage in diverse service areas.
Absolutely. Many employees in front desk positions at retail service companies progress into supervisory or management roles. Continuous learning and excelling in customer interactions often open doors to roles with greater responsibility and higher pay.
Driven Brands provides competitive hourly wages, paid training, and health benefits, including dental and vision. Employees also enjoy a 401(k) match, same-day pay options through approved programs, and career development opportunities, making it a rewarding workplace in Columbia, TN.
At Driven Brands, associates engage specifically with auto glass repair services, blending retail customer service with technical knowledge. The company’s culture emphasizes internal growth and professional training, fostering a supportive environment distinct from typical retail settings.
Retail Front Desk associates in Columbia typically earn between $12 and $16 per hour, depending on experience and qualifications. Additional incentives like commissions or bonuses may apply, especially at companies like Driven Brands that reward performance and customer service excellence.