Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
A Shift Lead at Five Guys must inspire staff while keeping workflows smooth, especially during peak times. Balancing encouragement with clear direction ensures orders move quickly without sacrificing quality, helping maintain high energy and customer satisfaction throughout the shift.
Effective Shift Leads demonstrate strong communication, adaptability, and problem-solving under pressure. They foster teamwork, uphold food safety standards, and guide crew members proactively, creating a productive environment that supports both employee growth and exceptional guest experiences.
Fort Lauderdale’s vibrant dining scene offers Shift Leads exposure to diverse customer needs and fast-paced operations. This experience hones managerial skills and builds a network, positioning candidates well for advancement into higher leadership roles or broader hospitality management careers.
Managing shifts in Fort Lauderdale requires handling seasonal demand fluctuations and diverse tourist crowds. Shift Leads must adapt scheduling, manage supply chain variability, and maintain consistent service standards despite the dynamic local hospitality environment.
Fort Lauderdale has moderate competition for Shift Lead positions due to its growing hospitality sector. Candidates with proven leadership, flexibility, and customer service skills tend to stand out, especially in popular chains like Five Guys looking for reliable shift supervisors.
Five Guys provides Shift Leads with competitive hourly pay starting at $19, plus tips and bonuses, along with free meals and a supportive team culture. This combination fosters a rewarding work environment that’s less common in similar food service leadership roles.
Shift Leads at Five Guys are actively involved in coaching team members, offering real-time feedback, and conducting performance reviews. This emphasis on mentorship helps crew build skills and prepares Shift Leads themselves for future management opportunities within the brand.
Shift Leads in Fort Lauderdale typically earn between $18 and $22 per hour, depending on experience and establishment size. Five Guys starts at $19 per hour, supplemented by tips and bonuses, which positions it competitively within the local market.
Unlike some lead roles focused solely on task management, Five Guys Shift Leads combine hands-on operational oversight with team motivation and guest relations. The role demands a balance of leadership, service excellence, and adaptability within a high-volume, quality-driven environment.
Shift Leads uniquely manage shift-specific duties like crew assignments, shift performance metrics, and immediate guest issue resolution. This hands-on leadership contrasts with higher management roles by focusing directly on shift-level execution and team dynamics.