Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
Leading daily shop operations at Driven Brands requires balancing customer satisfaction with team guidance. The assistant manager role demands proactive problem-solving and motivating staff to maintain smooth workflows in Jacksonville’s busy automotive service market.
Hands-on expertise in light vehicle maintenance like oil changes and filter replacements is essential. Coupled with safety adherence and inventory oversight, these skills ensure efficiency in Driven Brands’ fast-paced environment.
Yes, this role opens pathways to higher management within automotive services. It blends leadership with technical skill-building, ideal for those aiming to climb within Jacksonville’s automotive service sector.
While formal certifications aren’t mandatory, ASE certifications and safety training can boost competitiveness locally. Jacksonville employers often value demonstrated leadership and hands-on skills over strict credential requirements.
Jacksonville’s growing automotive service industry has steady openings, but competition rises with candidates bringing both leadership and technical abilities. Demonstrating adaptability and strong customer service is key to standing out.
Salaries generally range from $38,000 to $48,000 annually, depending on experience and bonuses. Driven Brands offers competitive pay plus benefits, reflecting Jacksonville’s market standards for hands-on managerial roles.
Driven Brands emphasizes a hybrid role combining leadership and direct service tasks, unlike shops focused solely on either management or technical work. This ensures a dynamic environment with both customer interaction and team oversight.
Beyond competitive wages, employees enjoy perks like free oil changes, paid training, and 401(k) matching. These incentives support career growth while fostering loyalty within Jacksonville’s automotive workforce.