NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Highland Park, IL, 60035
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Highland Park sees steady demand for customer service representatives, especially in fitness and healthcare sectors. Candidates with strong interpersonal skills and scheduling software experience stand out, as local employers like Crunch Fitness seek dynamic team players to enhance member engagement.
While formal certifications aren't mandatory for customer service representatives in Highland Park, completing customer relations or basic fitness industry courses can improve prospects. Local community colleges and workforce centers occasionally offer relevant workshops that Crunch Fitness and similar employers value.
Beyond calls, expect to manage front desk operations, assist members with check-ins, update profiles, coordinate club tours, and handle complaints. Problem-solving and multitasking in a fast-paced environment are key, especially within active fitness centers like Crunch Fitness.
Exceptional communication paired with enthusiasm for fitness culture sets top performers apart. Proficiency in basic computer tools, conflict resolution, and the ability to juggle multiple tasks simultaneously are crucial, particularly in energetic environments such as Crunch Fitness.
Crunch Fitness values growth and offers pathways from front desk roles to supervisory positions or membership sales. Demonstrating dedication, teamwork, and customer engagement can lead to promotions within their expanding fitness brand.
At Crunch Fitness, customer service reps aren't just greeters—they're community builders who inspire members and foster positivity. Their role supports a spirited workplace that encourages wellness advocacy and team collaboration, aligning with the brand’s energetic culture.
Crunch Fitness offers a lively and inclusive environment, combining competitive bonuses with perks like free gym membership. Customer service reps engage deeply with members, promoting diverse programs and contributing to a dynamic team atmosphere unique to this brand.
The typical pay range for this role in Highland Park is approximately $14 to $18 per hour, reflecting local market conditions. Crunch Fitness supplements this with performance bonuses and health benefits, making the overall compensation competitive for customer service positions.
Working at Crunch Fitness demands agility in handling simultaneous member inquiries, scheduling, and conflict resolution. The role requires adaptability and energy to maintain a welcoming front desk while supporting club operations efficiently.
Schedules often include mornings, evenings, weekends, and holidays to match club hours. Flexibility is essential, allowing reps to accommodate peak member times and participate fully in the club’s community-driven activities.