NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Gardena, CA, 90247
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Gardena's proximity to Los Angeles creates a moderately competitive landscape for customer service representatives. Candidates with strong communication skills and flexibility in scheduling tend to stand out, given the fast-paced nature of the fitness and service sectors prevalent here.
Gardena shows a growing demand for customer service professionals who can multitask and thrive in dynamic environments, especially in health and wellness industries like gyms. Employers often prefer candidates who demonstrate enthusiasm for community engagement and adaptability.
Top employers favor candidates skilled in conflict resolution, active listening, and efficient multitasking. Familiarity with membership management software and a passion for helping others enhances a representative’s effectiveness in fast-moving service environments.
Customer Service Representatives can advance into supervisory roles, membership sales, or operational management by consistently demonstrating leadership, problem-solving, and customer engagement abilities, especially within expanding companies focused on wellness and community.
Beyond welcoming guests, responsibilities often include managing membership accounts, coordinating tours, addressing inquiries across multiple channels, maintaining an organized reception, and escalating issues to management to ensure smooth club operations.
At Crunch Fitness, representatives are encouraged to embody positive energy and build meaningful member relationships. The role blends customer interaction with fitness enthusiasm, promoting teamwork and personal development within a spirited workplace.
Employees enjoy competitive hourly wages combined with performance bonuses, access to health benefits, 401(k) plans, and complimentary gym memberships, fostering a rewarding environment for staff passionate about fitness and community engagement.
Typical hourly wages for this role in Gardena range from $14 to $18, supplemented by performance incentives. Compensation reflects local cost of living and industry standards, rewarding both customer service expertise and fitness knowledge.
Crunch Fitness emphasizes a vibrant, community-focused atmosphere where representatives actively promote wellness programs while supporting fast-paced front desk operations, setting it apart by merging service with fitness passion.
Candidates who show enthusiasm for health, demonstrate strong interpersonal skills, and maintain professionalism under pressure resonate well with Crunch Fitness’s commitment to fostering inspiring member experiences and collaborative team dynamics.