NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Berwyn, IL, 60402
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Top-performing Customer Service Representatives at fitness clubs excel in interpersonal communication, multitasking between front desk duties and member inquiries, and possess a genuine enthusiasm for wellness. Familiarity with membership management tools and adaptability to fast-paced environments strongly enhance service quality.
Berwyn’s fitness community values personalized engagement, so representatives often focus more on member relationship-building and local program promotion. Additionally, accommodating diverse schedules and managing in-person visits tailored to community preferences are key to thriving in this market.
While no formal certification is mandatory, proficiency in basic computer operations and familiarity with scheduling software are highly valued. Demonstrating strong customer care abilities and a passion for fitness culture aligns well with employer expectations in Berwyn’s competitive job market.
Crunch Fitness emphasizes community-building, so representatives act as the welcoming face, encouraging engagement with club amenities. Their energy and enthusiasm directly contribute to member retention and sales, making them vital ambassadors of the brand’s dynamic and supportive atmosphere.
Beyond typical front desk tasks, Crunch reps juggle fitness industry knowledge, dynamic member interactions, and sales support, all within a lively environment. Handling diverse member needs while maintaining upbeat professionalism requires resilience and a passion for health and wellness.
Customer Service Representatives in this region typically earn competitive hourly wages around $14 to $17, supplemented by performance-based bonuses. Additional perks like health benefits eligibility, 401(k) options, and complimentary gym membership enhance overall compensation.
Yes, the role requires availability across various shifts, including mornings, evenings, weekends, and holidays, reflecting the club’s operating hours and member needs. Flexibility is essential to provide consistent front desk support and maintain a welcoming atmosphere.
Berwyn’s fitness industry sees steady demand for skilled Customer Service Representatives, with competitive applicant pools due to the appealing work environment and growth opportunities at brands like Crunch Fitness. Candidates with strong interpersonal skills and fitness enthusiasm stand out.
Customer Service Representatives balance welcoming members, managing check-ins, updating profiles, handling inquiries via phone or email, and ensuring the front desk operates smoothly. They also assist with membership tours and promptly address any member concerns to enhance overall satisfaction.
Crunch Fitness offers a vibrant work culture where representatives are more than receptionists—they inspire wellness and community connection. Opportunities for growth within a rapidly expanding brand and access to free gym membership make it attractive for fitness enthusiasts.