NexlintoShift Lead
Company : Five Guys
Location : Neptune Beach, FL, 32266
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Neptune Beach has a growing demand for shift leaders in popular eateries such as Five Guys. The hospitality sector here is competitive, yet opportunities abound for candidates demonstrating leadership and customer service skills. Local competition encourages candidates to emphasize team management and operational excellence.
While formal certifications aren't mandatory, food safety training and leadership workshops can boost credibility for shift leads in Neptune Beach. Employers value candidates with ServSafe certification or equivalent safety credentials, which enhance food quality management and team supervision skills.
Outstanding shift leads combine strong communication, decisiveness, and adaptability. They excel in motivating diverse teams, managing stress during rush hours, and maintaining consistent food safety standards. A proactive mindset and accountability often separate top performers in this role.
Being a shift lead offers hands-on experience with operational oversight, team coaching, and customer interaction—key foundations for management. This role builds critical skills in leadership, conflict resolution, and performance monitoring, serving as an essential bridge toward higher managerial positions.
Shift leads at Five Guys coordinate crew assignments, ensure food quality, handle customer feedback, and maintain cleanliness. They actively support opening and closing procedures, track shift metrics, and foster a productive and positive team environment throughout their shifts.
Five Guys emphasizes hands-on leadership with direct coaching and real-time feedback, which may be more involved than some chains. The company offers clear promotion pathways and performance bonuses, making it attractive for those seeking career advancement in restaurant operations.
Besides competitive pay starting at $19/hour with tips, Five Guys shift leads enjoy weekly secret shopper bonuses, free meals each shift, and a team-centric culture. This combination fosters motivation and a supportive atmosphere, enhancing job satisfaction beyond standard benefits.
Mentorship at Five Guys is embedded through ongoing performance reviews and real-time feedback, allowing shift leads to continuously develop leadership and operational skills. This guidance supports career growth while ensuring high standards in guest service and team management.
Shift leads at Five Guys in Neptune Beach start with a base pay of $19.00 per hour, complemented by tips and weekly secret shopper bonuses. This compensation structure rewards both leadership performance and customer service excellence.
Five Guys regularly recruits shift leads in Neptune Beach due to steady restaurant growth. The hiring process usually involves an application, interview, and quick onboarding, often completed within one to two weeks to fill positions promptly.