NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Kenner, LA, 70063
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Kenner's customer service job market shows moderate competition, especially in fitness and retail sectors. With Crunch Fitness expanding, local demand is rising, making it a promising time to apply. Candidates with multitasking skills and enthusiasm for fitness often have an edge in securing roles here.
Kenner offers relatively accessible commutes due to its size and road network. Peak hours might bring some delays, but most Crunch Fitness locations are reachable within 20-30 minutes from neighboring communities, making daily travel manageable for most candidates.
Beyond core communication and problem-solving, familiarity with membership software and a genuine passion for health and wellness distinguish candidates. Demonstrating adaptability in fast-paced environments and a polished demeanor also significantly boost employability.
Starting as a Customer Service Representative opens paths into management, sales, and fitness coaching roles. Building rapport with members and understanding club operations at Crunch Fitness can lead to internal promotions and specialized positions aligned with wellness and customer experience.
Handling diverse member inquiries, managing scheduling tools efficiently, and balancing multitasking under busy conditions are common challenges. Additionally, addressing member concerns promptly while maintaining a welcoming atmosphere requires both patience and professionalism.
Yes, employees gain complimentary access to Crunch Fitness facilities, fostering a wellness-oriented work culture. Combined with performance bonuses and health benefits for eligible staff, the role offers both motivational and tangible rewards uncommon in standard customer service positions.
Crunch Fitness encourages career progression by offering training, hands-on experience across club operations, and a collaborative environment. Employees benefit from opportunities to engage in membership sales and leadership tasks, making it ideal for those aiming to expand their skillset in fitness-focused customer relations.
Hourly wages for this role in Kenner generally range from $12 to $16, with Crunch Fitness offering competitive hourly pay plus bonus incentives. This compensation reflects local market standards, rewarding dedication and performance in customer service and sales support.