Position Overview:
The Field Service Technician provides support for Power Devices, ensuring equipment is installed, maintained, and operating safely. This role involves traveling to customer sites, troubleshooting issues, maintaining accurate documentation, and building positive relationships with healthcare professionals. The position is fast-paced and offers career growth opportunities in engineering, project management, sales, and leadership.
Key Responsibilities
- Travel between hospitals and customer sites to fulfill service requests.
- Troubleshoot and resolve technical and product-related issues.
- Build and maintain positive relationships with customers, sales representatives, and internal teams.
- Document service results and maintain accurate quality records.
- Adhere to safety protocols and proper handling of bio-hazardous materials.
- Provide high-quality customer support during installations, maintenance, and repairs.
Who We Are Looking For
- Self-directed initiators: Take ownership of work and drive results independently.
- Collaborative partners: Build cross-functional relationships to improve processes and outcomes.
- Analytical problem solvers: Identify root causes, recommend solutions, and prevent future issues.
- Goal-oriented developers: Focus on delivering safe, robust solutions for customers.
- Meticulous documenters: Maintain accurate and detailed service records and reports.
Knowledge & Skill Requirements
- Willingness to work overtime, overnight, and weekends as needed.
- Strong interpersonal, communication, and customer service skills.
- Ability to work independently in fast-paced or stressful environments.
- Highly organized with strong time management and prioritization skills.
- Physical ability to lift up to 75 lbs occasionally and remain on feet for extended periods.
- Proficiency in Microsoft Office and ability to learn company software.
- Ability to interpret service bulletins, technical manuals, and schematics.
- Must maintain professional appearance and behavior consistent with company and customer standards.
Qualifications & Experience
- Minimum of 3 years technical service experience preferred.
- Experience with biomedical equipment maintenance, repair, and installation preferred.
- High School Diploma or GED required; formal technical or university training preferred.
- Valid driver's license with a clean driving record.
- Adherence to HIPAA and other patient confidentiality policies.
What You Will Get
- Company vehicle for business use
- Medical, Dental, Vision, and Prescription Drug Insurance
- Tuition reimbursement
- 401(k) plan with company match and discretionary contribution
- Paid Vacation and Sick Time
- Life, AD&D, Short-term and Long-term Disability insurance
- Employee Assistance Program and wellbeing initiatives
- Discounted employee stock purchase plan
About the Company
Stryker Corporation is a global leader in medical technology, committed to improving healthcare by providing innovative medical devices, solutions, and services. With a focus on quality, integrity, and collaboration, Stryker empowers healthcare professionals to deliver better outcomes for patients worldwide.
Equal Opportunity Employer
Stryker Corporation is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. Employees in field roles may be required to comply with COVID-19 vaccination requirements as an essential job function.
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Frequently Asked Questions
Oklahoma City's healthcare and medical tech sectors are growing steadily, increasing demand for skilled Field Service Technicians. However, the talent pool remains moderately sized, so candidates with biomedical equipment experience and strong troubleshooting skills have an advantage in securing roles at companies like Stryker.
While a valid driver's license is essential, certifications such as Biomedical Equipment Technician (BMET) and OSHA safety training are highly regarded in Oklahoma City's medical services landscape. These credentials complement hands-on skills and boost prospects with employers emphasizing compliance and safety.
Mastering the interpretation of technical manuals, service bulletins, and schematics is crucial. Strong troubleshooting capabilities, combined with proficiency in Microsoft Office and company-specific software, enable efficient diagnosis and repair of complex biomedical equipment, ensuring high-quality service delivery.
A typical day involves traveling between hospitals and customer sites to install, maintain, or repair medical devices. Technicians manage documentation meticulously, adhere to safety protocols, and collaborate with healthcare professionals to ensure equipment reliability and patient safety.
Starting as a Field Service Technician opens doors to diverse trajectories including engineering, project management, sales, and leadership roles. Building technical expertise and interpersonal skills can accelerate progression within dynamic medical technology companies like Stryker.
Stryker provides comprehensive benefits including a company vehicle for business use, tuition reimbursement, and a 401(k) with company match. Their focus on employee wellbeing and stock purchase discounts fosters a supportive environment uncommon in many field technician roles.
At Stryker, collaboration and integrity are prioritized, encouraging technicians to engage cross-functionally and uphold the highest standards. This culture supports proactive problem-solving and meticulous documentation, essential for delivering safe and effective medical device service.
Field Service Technicians in Oklahoma City typically earn between $50,000 and $65,000 annually, depending on experience and certifications. Given Stryker’s reputation and benefits, compensation packages often include additional perks that enhance overall remuneration.
This role demands physical endurance, including lifting equipment up to 75 pounds occasionally and standing for extended periods. The physical aspect is integral to managing installations and repairs efficiently across various healthcare settings.
Entry-level roles often involve trainee positions where candidates receive hands-on training in biomedical equipment maintenance and repair. Demonstrating strong problem-solving and communication skills can accelerate learning and integration into full technician responsibilities.