NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Charleroi, PA, 15022
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Thriving as a Customer Service Representative in Charleroi, especially within fitness, demands strong interpersonal abilities, quick problem-solving, and multitasking under pressure. Familiarity with membership management software and a genuine passion for wellness enhances member engagement and satisfaction.
Daily duties blend welcoming guests, managing check-ins, resolving inquiries, coordinating membership tours, and maintaining a tidy front desk. Balancing phone, email, and face-to-face interactions, representatives keep operations smooth while promoting club services to boost membership.
Starting in customer service opens routes into membership sales, club management, or fitness program coordination. Demonstrating leadership and sales skills can lead to supervisory roles or specialized positions, particularly as Crunch Fitness expands its footprint.
Crunch Fitness encourages growth through on-the-job training and occasional workshops focused on customer engagement and sales techniques. This supports representatives in refining skills relevant to the fitness market and improving member relations.
Crunch Fitness fosters a lively, community-driven atmosphere where representatives are empowered to inspire members. The role blends customer care with fitness enthusiasm, supported by incentives and a complimentary membership that enhances personal wellness.
Incentives combine competitive hourly wages with performance bonuses tied to membership sales and customer satisfaction metrics, motivating staff to actively contribute to club growth while enjoying a rewarding work environment.
In Charleroi, Customer Service Representatives in fitness typically earn between $13 to $17 per hour, influenced by experience and performance bonuses. Crunch Fitness offers competitive pay plus benefits like health coverage and 401(k) eligibility.
Given Charleroi's spread-out community, commuting may require a vehicle, with shifts covering mornings, evenings, weekends, and holidays to match gym hours. Flexibility and punctuality are vital to meet member needs during peak times.
While Charleroi offers steady demand for customer-facing positions, competition is moderate. Candidates with a passion for fitness and strong communication skills tend to stand out, particularly at well-known brands like Crunch Fitness.
Proficiency with membership and scheduling software, basic computer operations, and communication platforms is essential. Effective use of these tools ensures smooth front desk operations and enhances member interactions.