NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Abita Springs, LA, 70420
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Abita Springs has a moderate demand for Customer Service Representatives, with fitness clubs like Crunch Fitness seeking personable candidates. The community-focused environment values strong interpersonal skills, making it ideal for applicants who thrive in member-oriented roles and enjoy contributing to local wellness initiatives.
While no mandatory certifications exist specifically for Abita Springs, employers appreciate candidates familiar with membership software and wellness industry basics. Demonstrating knowledge of regional fitness trends and customer care tailored to Southern Louisiana residents can provide a hiring edge.
Showcasing excellent communication, problem-solving, and multitasking abilities is crucial. Employers prioritize candidates who can maintain a positive atmosphere under pressure and adeptly handle member inquiries, especially in fast-paced fitness club settings focused on community and wellness.
Starting here opens pathways into fitness management, sales, or wellness coaching. The position builds valuable member engagement experience, preparing individuals for supervisory roles within Crunch Fitness or broader customer relations careers in health-focused environments.
Daily tasks include welcoming members, managing check-ins, handling calls and emails, coordinating tours, and maintaining a professional front desk. The job demands adaptability to varied member needs while promoting the club’s amenities and fostering a supportive gym community.
Crunch Fitness offers performance-based bonuses, health benefits, and a complimentary gym membership, fostering a motivating work culture. Employees benefit from a spirited team environment and opportunities to advance within a rapidly expanding fitness brand.
Candidates will engage with a fitness-centered community, blending customer service with wellness promotion. The role encourages enthusiasm for health lifestyles, requiring flexibility for varied shifts and a commitment to enhancing member experiences in a vibrant club atmosphere.
Hourly wages typically range from $12 to $16 depending on experience and club size. Crunch Fitness offers competitive pay combined with incentivized bonuses, positioning this role as financially rewarding within the local fitness and customer care sectors.