NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Greenville, NY, 12083
Job Type : Full Time / Part Time
Date Posted : 17 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Greenville, NY has a moderate demand for Customer Service Representatives, especially in fitness and healthcare sectors. Job seekers often face competition from candidates skilled in multitasking and customer engagement, so highlighting interpersonal skills can improve hiring chances in this locale.
Customer service jobs in Greenville’s fitness clubs often emphasize community-building and wellness culture. Employees typically engage actively with members, fostering a positive and energetic environment that differs from traditional retail or call center settings.
Success in fast-paced customer service roles hinges on adaptability, clear communication, and problem-solving. Being personable and able to swiftly manage multiple member requests enhances the overall client experience and ensures smooth daily operations.
Exceptional reps demonstrate empathy, patience, and proactive problem resolution. Their ability to navigate scheduling tools and maintain professionalism during high traffic times sets them apart in delivering memorable customer interactions.
Indeed, this role offers a gateway to various advancement opportunities within the fitness sector. By building strong member relationships and understanding club operations, reps can transition into management or specialized wellness roles over time.
Employees benefit from competitive hourly wages, performance bonuses, health benefits for qualifying staff, 401(k) options, and free access to Crunch Fitness facilities, creating a rewarding and supportive workplace environment.
At Crunch Fitness, reps are valued as key community connectors who embody the brand’s energetic spirit. Team collaboration and member engagement are prioritized, fostering a vibrant and motivational atmosphere unique to the company.
Hourly wages for Customer Service Representatives in Greenville generally range from $14 to $18, influenced by experience and company size. At fitness clubs like Crunch Fitness, competitive pay combined with bonuses can enhance total earnings.
Multitasking is crucial as reps juggle greeting members, managing inquiries, coordinating tours, and updating profiles simultaneously. Effectively balancing these tasks ensures a seamless member experience and supports club operations.
Addressing grievances demands patience, clear communication, and timely escalation when necessary. Representatives must resolve issues diplomatically to maintain member satisfaction while adhering to company policies.