NexlintoShift Lead
Company : Five Guys
Location : Hillsborough, NC, 27278
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys in Hillsborough offers a hands-on leadership experience with a focus on team motivation and guest satisfaction. Unlike some locations, there’s a strong emphasis on weekly secret shopper bonuses and an engaging team culture, making the Shift Lead role here uniquely rewarding.
Five Guys prioritizes Shift Leads who demonstrate excellent communication skills, a positive attitude, and the ability to inspire diverse teams. Dependability and a proactive mindset are especially important to maintain high standards in this fast-paced restaurant environment.
Managing later shifts often involves balancing reduced staff with maintaining service quality. Shift Leads must efficiently coordinate crew assignments, handle guest concerns swiftly, and ensure food safety protocols stay consistent during potentially busier or quieter hours.
Strong multitasking, conflict resolution, and quick decision-making abilities are crucial. Experience leading teams under pressure and a solid understanding of food safety standards enhance performance and readiness for a Shift Lead role in a dynamic setting.
The base pay starts competitively at $19.00 per hour, with additional income from tips and weekly secret shopper bonuses. This combination can significantly increase total earnings beyond the hourly wage.
Hillsborough’s restaurant industry has a steady demand for experienced Shift Leads due to a growing local dining scene. Candidates with prior leadership experience and strong interpersonal skills tend to stand out in this competitive environment.
Hillsborough’s relatively compact size and local transit options make commuting manageable for most Shift Leads. However, traffic patterns during peak hours should be considered, especially for shifts starting early or late in the day.
Five Guys offers mentorship, real-time feedback, and clear pathways for advancement. Shift Leads are encouraged to develop leadership skills on the job, positioning themselves for promotions within the company’s expanding structure.
Beyond supervising food prep and cleanliness, Five Guys Shift Leads actively coach team members and address guest concerns directly, blending operational management with customer service leadership in a fast-paced environment.
The company fosters a fun, team-oriented atmosphere where collaboration and positivity are key. This culture helps Shift Leads maintain high morale and motivates staff, directly impacting service quality and workplace satisfaction.