NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Cherry Hill, NJ, 08034
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
At Crunch Fitness Cherry Hill, the role blends enthusiasm for wellness with front desk duties. Representatives engage members by promoting club amenities while managing check-ins and inquiries, creating a vibrant community connection fueled by a genuine passion for fitness and member support.
Customer Service Representative II positions demand refined communication, multitasking, and problem-solving abilities. These roles typically involve handling complex member concerns, coordinating tours, and supporting sales efforts, requiring more autonomy and a polished interpersonal approach compared to entry-level posts.
Representatives in Cherry Hill tune into community fitness trends, offering personalized assistance that reflects local wellness interests. They prioritize responsiveness and professionalism, understanding that Cherry Hill’s demographic values quick, friendly service paired with knowledgeable fitness guidance.
Crunch Fitness emphasizes a spirited, team-oriented atmosphere with incentives tied to performance and career growth. Unlike some centers, it offers complimentary memberships and a dynamic work culture that encourages personal wellness alongside professional duties.
Customer Service Representatives in Cherry Hill typically earn competitive hourly wages ranging from $14 to $18, influenced by experience and performance bonuses. Crunch Fitness complements this with perks like health benefits and 401(k) options for eligible employees.
The Cherry Hill area shows steady demand for customer-focused roles within fitness centers, fueled by the region’s active lifestyle culture. Applicants with strong interpersonal skills and flexibility often find favorable opportunities, though the market favors those demonstrating a passion for wellness.
Crunch Fitness values candidates who combine excellent communication, multitasking in high-paced environments, and a genuine enthusiasm for health. Familiarity with scheduling software and a polished, positive attitude are essential for successful integration into their welcoming team.
At Crunch Fitness, representatives can progress through expanded roles by showcasing leadership, sales aptitude, and exceptional member engagement. The company fosters internal growth, offering training and opportunities to take on responsibilities beyond front desk operations.
Busy periods require managing simultaneous member check-ins, addressing diverse questions, and coordinating tours efficiently. Representatives must stay composed, prioritize tasks dynamically, and maintain friendly interactions to sustain a positive club atmosphere.
The culture at Crunch Fitness encourages collaboration, energy, and wellness passion. This vibrant environment helps representatives feel connected to the community they serve, fostering job satisfaction and teamwork that extends beyond routine front desk responsibilities.