NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Burlingame, CA, 94011
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Burlingame's proximity to the San Francisco Bay Area creates a moderately competitive environment for Customer Service Representatives. Many fitness and service-oriented companies seek personable staff, but strong interpersonal skills and a passion for wellness can help candidates stand out locally.
While formal certifications aren't mandatory, familiarity with membership management software and wellness industry knowledge are highly valued by Burlingame fitness centers like Crunch Fitness. Candidates who demonstrate tech-savvy communication and a fitness passion often get preference.
At Crunch Fitness, Customer Service Representatives not only manage front desk operations but actively promote club programs and coordinate tours. This role blends customer care with sales support, demanding enthusiasm for fitness and community engagement beyond typical service duties.
This position offers a gateway to advance into management or specialized fitness roles. Crunch Fitness values internal promotion, so excelling in member relations and operational tasks can open pathways to supervisory or membership sales positions within their expanding club network.
Crunch Fitness encourages representatives to foster a welcoming, energetic atmosphere that aligns with its dynamic brand. Employees are seen as community builders, blending customer service with motivational support, creating an inclusive environment that values enthusiasm and teamwork.
Hourly pay is competitive within the Burlingame area fitness sector, often complemented by performance-based bonuses. These incentives reward proactive member engagement and sales support, making the overall compensation attractive for locally based customer service roles.
Yes, eligible employees receive complimentary Crunch Fitness memberships, encouraging wellness alongside work. This benefit, combined with health coverage and potential bonuses, creates a comprehensive package tailored to fitness enthusiasts employed at Crunch.
Representatives are trained to promptly address grievances with professionalism, escalating issues when necessary. This approach ensures members feel heard and valued, reinforcing trust and contributing to a positive club experience focused on customer retention.
Balancing multiple member interactions, managing front desk tasks, and coordinating tours simultaneously can be demanding. Success relies on strong multitasking skills, clear communication, and maintaining upbeat energy despite a high-traffic environment.