NexlintoShift Lead
Company : Five Guys
Location : Austell, GA, 30106
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys emphasizes a hands-on approach where Shift Leads not only manage operations but actively coach team members and uphold high standards in food quality and cleanliness. In Austell, this role also offers unique perks like secret shopper bonuses and free meals, setting it apart from other local eateries.
Strong communication, adaptability, and the drive to motivate diverse teams stand out. Shift leaders need to foster teamwork under pressure while maintaining operational excellence, especially in bustling environments like Five Guys where customer service and food safety are critical.
While previous leadership in food service is preferred, candidates with a positive attitude, dependability, and eagerness to learn are often considered. Five Guys values growth potential, so motivated individuals willing to take initiative can still secure this position.
Absolutely. The position serves as a stepping stone toward management careers. Employees benefit from mentorship, real-time feedback, and access to promotional opportunities, fostering growth in leadership and operational skills specific to fast-casual dining.
Shift Leads at Five Guys in Austell start at $19.00 per hour, with additional earnings through tips and bonuses like the secret shopper incentive. This competitive compensation aligns with local market rates for supervisory roles in the restaurant sector.
Yes, besides standard benefits like medical and 401(k), Five Guys provides free meals during shifts and weekly secret shopper bonuses for the entire shift team, creating a rewarding and supportive work atmosphere distinctive to the brand in Austell.
Austell's growing food service sector increases competition for skilled shift leaders. Five Guys’ reputation and benefits make its openings attractive, but candidates should be prepared for a moderately competitive hiring environment due to the area's expanding hospitality industry.
Balancing team dynamics, maintaining food safety, and handling guest concerns promptly are key challenges. Effective communication, proactive training, and fostering a positive culture help overcome these, ensuring smooth operations and satisfied customers during busy periods.
A typical day blends supervising crew assignments, ensuring food quality, and maintaining cleanliness with actively coaching team members. This dual focus on operations and morale keeps shifts productive and aligned with Five Guys’ high standards.
While not always mandatory, certifications in food safety and prior leadership experience in fast-paced environments enhance a candidate’s profile. Strong communication and problem-solving skills also improve prospects in the local competitive job market.