Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
Northwood's automotive service industry offers competitive opportunities for Oil Change Assistant Managers. Compared to Toledo or Bowling Green, Northwood has a growing demand with slightly less competition, allowing for better leadership experience and quicker advancement in shop operations within Driven Brands’ network.
While formal certifications aren't mandatory for an Oil Change Assistant Manager in Northwood, completing automotive service or safety training boosts employability. Local employers like Driven Brands value hands-on skills and leadership potential, so paid training provided on the job often complements foundational credentials.
Effective team coordination, quick decision-making, and customer engagement are crucial. Mastering workflow optimization and safety oversight helps maintain smooth operations during busy periods, ensuring the service quality stays high while mentoring technicians and handling unexpected challenges efficiently.
Progression typically leads from assistant manager to shop manager roles and beyond, including regional management. Gaining technical expertise alongside leadership experience—such as vehicle maintenance proficiency and team development—positions candidates for expanded responsibilities and higher compensation over time.
This role requires stamina for standing, bending, and lifting up to 50 pounds. Overseeing service bays involves both hands-on tasks like oil changes and administrative duties such as inventory tracking, blending manual labor with managerial oversight to keep shop performance consistent.
Driven Brands offers paid training and a bonus system to encourage skill advancement. Their culture emphasizes leadership growth, providing employees with free oil changes and health benefits, fostering a supportive environment for team members aspiring to climb the automotive service ladder.
Managers must balance fast-paced customer demands with safety compliance, all while mentoring a diverse team. Seasonal weather fluctuations in Ohio can affect working conditions, requiring flexibility and proactive problem-solving to maintain service standards and customer satisfaction.
Typical hourly wages for this role in Northwood range from $15 to $20, with added bonuses based on performance. Benefits such as paid time off and insurance packages further enhance total compensation, aligning with regional automotive service management salaries.
While Driven Brands primarily offers full-time assistant manager positions, part-time oil change technician jobs exist locally. These roles provide entry-level experience but may limit leadership development unless transitioning into full-time management roles.
Yes, employees enjoy perks like complimentary oil changes, health insurance options, and 401(k) matching. These benefits enhance job satisfaction and serve as incentives for retention within Driven Brands’ automotive service teams.