Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Success as a Shift Lead in fast-paced food service hinges on strong communication skills, quick decision-making, and the ability to motivate diverse teams. Balancing operational oversight with hands-on coaching ensures smooth shifts and elevated customer experiences.
Clark’s food industry values Shift Leads who adapt to a community-focused environment, emphasizing local customer preferences and maintaining high food safety standards. The region’s competitive dining scene demands leaders adept at juggling team dynamics and operational efficiency.
Clark’s suburban setting may lead to variable commute times, especially during rush hours, impacting punctuality. Staffing can be competitive; thus, Shift Leads often need to proactively manage shift coverage and maintain flexibility to uphold service quality.
Clark sees steady demand for Shift Leads in quick-service restaurants, with Five Guys frequently hiring due to expansion. Candidates with prior leadership in food service and strong customer service skills are favored, reflecting local employers’ focus on team-driven environments.
Five Guys offers Shift Leads in Clark hands-on leadership experience, mentorship, and a pathway to management. The role combines operational responsibilities with team coaching, fostering professional growth within a supportive culture that rewards initiative.
Five Guys promotes a team-oriented, upbeat atmosphere where Shift Leads actively shape shift dynamics. Emphasis on real-time feedback and shared success through bonuses sets it apart from more rigid, transactional restaurant environments locally.
Starting pay is around $19 per hour, complemented by tips and shift bonuses, positioning it competitively within Clark’s food service market. Additional perks like free meals and access to healthcare benefits add tangible value to the overall compensation.
Unlike production leads focused on output, a Shift Lead blends operational oversight with team motivation and customer interaction. Mastery over food quality standards, cleanliness, and shift organization are critical differentiators for this role.
Food safety certifications such as ServSafe are highly regarded in Clark’s market, while leadership workshops can boost a candidate’s effectiveness. Employers increasingly value proactive learning and demonstrated ability to handle fast-paced operational challenges.