NexlintoShift Lead
Company : Five Guys
Location : Hickory, NC, 28601
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys’ shift lead role in Hickory offers a unique blend of hands-on leadership and team motivation, with competitive pay and bonuses. Compared to other local eateries, it emphasizes a supportive culture and real growth opportunities, making it stand out in the region’s fast-food management landscape.
During busy periods, shift leads at Five Guys Hickory coordinate team efforts to maintain fast service without compromising quality. Managing guest expectations alongside food safety protocols can be demanding, requiring quick decision-making and strong communication skills to keep operations smooth.
Successful shift candidates excel in multitasking, clear communication, and motivating diverse teams. They must understand food safety standards and possess a proactive mindset to handle unexpected situations, ensuring smooth shift operations and high customer satisfaction.
A shift lead typically progresses by mastering daily operations and team leadership, which opens doors to assistant manager or store manager roles. This position serves as a critical stepping stone for those aspiring to build a long-term career in restaurant management.
Shift leads at Five Guys in Hickory start with a competitive base pay around $19.00 per hour, complemented by tips and performance bonuses, which together create an attractive compensation package aligned with regional standards.
Yes, Five Guys provides shift leads with weekly secret shopper bonuses shared among the team, free meals during shifts, and a culture that emphasizes mentorship and growth, distinguishing it from many other fast-food employers.
At Five Guys, shift leads receive ongoing feedback, performance reviews, and coaching designed to enhance their management capabilities. The environment encourages initiative and accountability, preparing leaders for future roles within the company.
Hickory’s restaurant sector has seen steady demand for shift leaders, driven by a vibrant dining scene and growing customer base. Employers often seek candidates with prior leadership experience who can quickly adapt to fast-paced settings.
While general food safety certification is beneficial, Hickory’s regulations emphasize adherence to state health codes. Employers like Five Guys value candidates familiar with these standards to ensure operational compliance and guest safety.
A shift leader at Five Guys takes charge by assigning crew tasks, overseeing quality and cleanliness standards, resolving customer issues, and tracking shift performance. This leadership role demands balancing operational oversight with active team engagement.