Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Stone Mountain, a Shift Lead energizes the crew by setting a positive pace and fostering cooperation. This hands-on leadership ensures smooth operations, boosting morale and productivity during peak shifts while maintaining food quality and service standards.
Successful Shift Leads at Five Guys exhibit strong communication, accountability, and adaptability. They must inspire diverse teams, handle guest concerns deftly, and uphold high cleanliness and food safety standards to drive operational excellence.
Absolutely, this role acts as a stepping stone to management by providing mentorship, real-time feedback, and exposure to operational leadership. Ambitious Shifts can leverage these experiences to climb within Five Guys' supportive growth framework.
Stone Mountain's hospitality sector shows steady demand for Shift Leads, though competition can be moderate due to the area's vibrant restaurant scene. Candidates with prior leadership experience and strong people skills tend to stand out in local hiring.
Given Stone Mountain's suburban layout, proximity to highways can impact commute times. Applicants should evaluate traffic patterns during shift changes to ensure punctuality, as timeliness is crucial for shift leadership responsibilities.
Shift Leads at Five Guys start at $19.00/hour plus tips and bonuses, which is competitive within Georgia's restaurant leadership market. This wage reflects the role's responsibility level and offers added income through performance incentives.
Stone Mountain's diverse customer base requires Shift Leads to adapt communication styles and problem-solve efficiently. Managing high guest turnover during tourist seasons also demands flexible staffing and heightened operational vigilance.
Five Guys invests in Shift Leads by providing mentorship, frequent performance reviews, and constructive feedback. This hands-on approach accelerates skill development in team coaching, operations oversight, and customer service excellence.
Unlike retail or tech leads, Five Guys Shift Leads focus heavily on food quality, safety protocols, and guest interaction in a fast-food environment. Their leadership blends operational management with hands-on team coaching in a dynamic, customer-facing setting.
Beyond competitive pay, Shift Leads at Five Guys enjoy free meals, weekly bonus opportunities, comprehensive benefits including 401(k), and a vibrant, team-oriented culture—making it a rewarding role for those seeking growth and community.