NexlintoShift Lead
Company : Five Guys
Location : Donora, PA, 15033
Job Type : Full Time / Part Time
Date Posted : 4 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys Donora, the Shift Lead blends hands-on leadership with a strong focus on team mentorship and operational excellence. Unlike some chains, there's a unique emphasis on secret shopper bonuses and real-time feedback, fostering both motivation and continuous improvement in a supportive work culture.
Starting as a Shift Lead at Five Guys Donora opens doors to advanced management roles within the company. The position serves as a foundational step toward store management, with structured mentorship and performance reviews designed to prepare you for increased responsibility and career advancement.
Effective communication, motivating diverse teams, and adaptability are critical. Additionally, managing daily operations while maintaining high standards in food quality and customer service requires decisiveness and a hands-on approach, especially in a dynamic restaurant setting like Donora's Five Guys.
Donora’s smaller community size means Shift Leads often juggle multitasking and fostering close-knit team dynamics. Local customer expectations and staffing availability can influence shift pacing, requiring flexibility and proactive problem-solving to maintain smooth operations.
Shift Lead roles at Five Guys in Donora are moderately competitive due to steady demand in the local food service sector. Candidates with leadership experience and a strong work ethic tend to stand out, as the company values reliability and team-building in this community-driven market.
Unlike retail lead roles which focus on sales floor management, Five Guys Shift Leads combine operational oversight with direct food safety accountability and customer interaction. The restaurant environment demands quick adaptability and real-time team coaching under pressure unique to food service.
Five Guys offers Shift Leads in Donora a competitive base pay starting at $19/hour, plus tips and bonuses including weekly secret shopper rewards. Additional perks include free meals during shifts and access to medical, dental, vision, and 401(k) benefits contingent on eligibility.
A Shift Lead’s day includes assigning crew tasks, monitoring food prep quality, addressing guest concerns promptly, and ensuring cleanliness. The role demands balancing operational tasks with active team mentoring to maintain a positive and efficient work atmosphere throughout the shift.
While no formal certifications are mandated, familiarity with food safety practices and prior leadership experience in fast-paced environments are highly valued. Five Guys emphasizes on-the-job training and mentorship to equip Shift Leads with the necessary skills to excel locally.
At Five Guys Donora, Shift Leads can directly influence team morale and operational success through hands-on coaching, performance tracking, and involvement in opening and closing procedures. This role uniquely blends frontline leadership with strategic shift management in a close-knit community setting.