Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Lafayette's food service market sees moderate competition for shift lead positions, especially in popular chains like Five Guys. Candidates with prior leadership experience and strong communication skills tend to stand out amid local applicants seeking roles that offer growth and team management opportunities.
While not always mandatory, Lafayette-based hospitality courses and food safety certifications enhance a shift lead’s credentials. Programs focusing on customer service excellence and team leadership can offer a competitive advantage within Five Guys and similar establishments in the area.
Mastering team coordination, quick problem-solving, and maintaining high food quality standards are vital skills. Effective communication and adaptability ensure smooth shift operations, enabling a shift lead to motivate staff and uphold customer satisfaction during busy service times.
This role offers hands-on leadership experience, real-time feedback, and mentorship opportunities that build core managerial competencies. Engaging with daily operations and team coaching lays a solid foundation for advancing into higher management positions within Five Guys or the wider restaurant industry.
Shift Leads oversee crew assignments, ensure food safety compliance, address guest issues promptly, and maintain store readiness. Their leadership role involves balancing operational tasks with fostering a positive, productive team atmosphere, setting them apart from general crew members.
Five Guys emphasizes a supportive, fun environment where shift leads play a key role in encouraging teamwork and positivity. This culture encourages leaders to engage actively with staff, promote high service standards, and contribute to a welcoming atmosphere for both employees and guests.
Starting at $19.00/hour plus tips and bonuses, Five Guys provides a salary package that aligns well with Lafayette’s standards for restaurant leadership roles. Combined with weekly secret shopper bonuses and free meals, the compensation reflects both base pay and performance incentives.
Five Guys offers structured mentorship, real-time performance feedback, and a visible path to promotion, distinguishing its shift lead roles. The blend of competitive pay, team bonuses, and a focus on personal growth creates a dynamic workplace unlike many competitors in Lafayette.