NexlintoShift Lead
Company : Five Guys
Location : Hartford, CT, 06120
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Absolutely, leading a shift at Five Guys in Hartford involves actively guiding your crew to maintain a positive and productive atmosphere. This leadership role demands strong communication skills to motivate diverse team members, ensuring smooth operations and an excellent guest experience every shift.
In Hartford's fast-paced environment, Shift Leads at Five Guys juggle supervising food prep to meet high standards while addressing guest needs promptly. Prioritizing both ensures the restaurant delivers consistent quality and friendly service, even during peak hours.
Five Guys supports career advancement by offering Shift Leads in Hartford pathways toward management roles. Through mentorship and performance reviews, employees can develop leadership skills and potentially move up within the company’s growing network.
Hartford's hospitality sector shows steady demand for Shift Leads at establishments like Five Guys, driven by the city's vibrant food scene. Job seekers can find competitive openings as restaurants seek reliable leaders to maintain quality and service standards.
Starting at $19.00 per hour plus tips and bonuses, Five Guys offers Shift Leads in Hartford a wage that aligns well with local market rates for restaurant supervisory positions, complemented by benefits like free meals and healthcare options.
Five Guys combines a team-focused culture with tangible perks like secret shopper bonuses and comprehensive benefits, setting its Shift Lead positions apart in Hartford. The emphasis on mentorship and real-time feedback also creates a rewarding leadership environment.
Yes, the role includes overseeing cleanliness, training new team members, handling guest concerns, and supporting opening and closing tasks. This multifaceted responsibility ensures the restaurant runs efficiently while maintaining high standards.
While formal certifications aren't mandatory, having food safety knowledge, strong communication abilities, and leadership experience is highly valued in Hartford’s restaurant scene, helping Shift Leads effectively manage operations and comply with health standards.
Hartford’s diverse customer base and busy dining patterns require Shift Leads to adapt quickly, balancing speed with quality. Additionally, maintaining motivation in a high-energy environment while ensuring team cohesion can be particularly demanding here.
Five Guys offers real-time feedback, performance reviews, and mentorship opportunities for Hartford Shift Leads, fostering a culture of continuous learning. This support helps leaders refine their management abilities and prepares them for future roles within the company.