NexlintoGeneral Manager
Company : Five Guys
Location : New Britain, CT, 06052
Job Type : Full Time / Part Time
Date Posted : 4 February 2026
General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
New Britain’s fast-casual sector, including brands like Five Guys, sees moderate competition for general manager positions. Candidates with strong leadership and food service experience tend to stand out, especially given the region’s emphasis on efficient team-driven environments.
While ServSafe is widely recommended for restaurant general managers in Connecticut, employers in New Britain also value ongoing food safety education and leadership training that align with state health regulations and operational standards.
General managers uniquely blend operational oversight with hands-on leadership, managing everything from inventory control to motivating rotating crews. Unlike assistant roles, they are fully accountable for the shift’s success, ensuring seamless guest experiences and financial performance.
Many general managers begin as crew members or assistant managers, gaining cross-functional skills before leading full shifts. Progression often leads to multi-unit management or regional roles, especially within fast-growing brands like Five Guys, emphasizing leadership development.
General managers in New Britain’s quick-service restaurants typically earn between $50,000 and $65,000 annually, influenced by experience and restaurant performance bonuses. Five Guys offers competitive base pay complemented by quarterly incentives tied to operational success.
Five Guys emphasizes a people-first culture with cross-training across all roles, creating a lively, collaborative atmosphere. The open kitchen and music-rich environment foster energetic leadership demands, distinguishing it from more traditional burger chains.
Managing a Five Guys in New Britain involves balancing local customer expectations with high-energy team dynamics amid a fast-paced market. Seasonal fluctuations and regional staffing trends require adaptability and strong communication to maintain smooth operations.
Yes, Five Guys invests in ongoing training and leadership development to help general managers enhance team motivation, operational expertise, and career growth, supporting advancement within their expanding restaurant network.
High stamina is critical for Five Guys general managers, who navigate fast-paced kitchens and shifting team roles. Maintaining energy throughout long shifts ensures effective leadership and seamless guest service during busy periods.
While prior leadership in food service is preferred, candidates with strong people skills, adaptability, and a passion for teamwork can thrive. Five Guys’ comprehensive training supports managers new to the role in building necessary operational and motivational capabilities.