Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
Absolutely, strong leadership is crucial in this position to effectively manage team workflow, maintain service quality, and step up during shop manager absences. Demonstrating positive teamwork and coaching abilities ensures smooth operations in the fast-paced automotive environment of Cuyahoga Falls, OH.
Unlike typical oil changer positions, this assistant manager role blends hands-on vehicle maintenance with operational oversight. Responsibilities extend to inventory management, staff training, and customer service leadership, offering a broader scope and faster career advancement in automotive service.
Applicants must be prepared for physically active duties such as lifting up to 50 pounds, maneuvering in and out of service pits, and enduring variable shop temperatures. These requirements reflect the hands-on nature of the job combined with supervisory responsibilities.
Driven Brands provides paid training and fast-track advancement opportunities for motivated assistant managers. Employees gain technical skills and leadership experience that pave the way for higher managerial roles within the automotive service industry.
Driven Brands emphasizes a performance-driven culture with competitive pay plus bonuses, free oil changes, and comprehensive benefits. Their structured training and leadership focus distinguish the experience from other local oil change places.
In Cuyahoga Falls, an Oil Change Assistant Manager can typically expect an hourly wage between $15 and $20, supplemented by bonus incentives. This compensation aligns with the local automotive service market and reflects the managerial and technical demands of the role.
Demand for experienced oil change supervisors in Cuyahoga Falls remains steady, with moderate competition from local automotive shops. Candidates demonstrating leadership potential and customer service skills often have an advantage in securing assistant manager positions.
While no formal certifications are mandatory, possessing basic automotive knowledge and safety training can enhance job performance. Local employers value candidates who prioritize safety procedures and demonstrate hands-on mechanical aptitude.
Balancing customer satisfaction with efficient service delivery during peak hours requires quick decision-making and multitasking. The assistant manager must also maintain team morale and ensure compliance with safety standards, all while supporting shop operations.
Driven Brands fosters a collaborative and growth-oriented environment, emphasizing employee development and recognition. This contrasts with some smaller shops where roles might be more task-focused, making Driven Brands appealing for those seeking career momentum.