Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
To thrive as a shift lead at Five Guys, strong communication and team motivation abilities are vital. You must effectively manage crew assignments, drive a positive work atmosphere, and lead by example, ensuring quality food preparation and customer satisfaction during your shifts.
Serving as a shift lead offers hands-on experience in operational oversight and team leadership, which are crucial for climbing the management ladder. This role hones your skills in coaching staff, handling customer issues, and maintaining standards, setting a foundation for managerial positions within the hospitality sector.
Unlike entry-level roles, a shift lead supervises daily operations, manages crew schedules, and champions food safety protocols. They also resolve guest concerns promptly and oversee store readiness, blending hands-on tasks with leadership duties to ensure smooth shift execution.
Bosque Farms has a moderate demand for food service leadership roles like shift leads. While competition exists, candidates demonstrating strong interpersonal skills and a commitment to operational excellence often find favorable hiring prospects at establishments like Five Guys.
Wages for shift leads in Bosque Farms typically align with the area's living expenses. With a starting pay around $19/hour plus tips and bonuses at Five Guys, compensation remains competitive enough to support local workers' needs.
Five Guys emphasizes a team-oriented culture combined with real-time feedback and mentorship for shift leads. The role offers perks like weekly secret shopper bonuses and free meals, fostering a fun yet accountable environment distinct to the brand.
Five Guys actively supports career progression by providing shift leads access to promotions, comprehensive training, and performance evaluations. This structure encourages employees to develop leadership skills and advance toward higher management roles.
Starting pay for a Five Guys shift lead in Bosque Farms is approximately $19 per hour, supplemented by tips and a secret shopper bonus. This compensation package typically exceeds average wages for similar positions in the region, reflecting the role’s responsibilities.
Shift leads often juggle multitasking under pressure, from coordinating team members to ensuring food quality and addressing customer issues quickly. Maintaining high energy and adaptability is crucial to managing unexpected situations effectively.
Bosque Farms offers a tight-knit community setting with fewer large-scale competitors, potentially providing shift leads more direct influence and leadership experience. Additionally, local employers may offer personalized development opportunities and a supportive work culture.