NexlintoShift Lead
Company : Five Guys
Location : Burr Ridge, IL, 60527
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys, Shift Leads in Burr Ridge benefit from mentorship programs, real-time feedback, and clear promotion pathways. This role is designed as a stepping stone to management, offering continuous learning opportunities within a supportive team culture that values leadership growth.
Success as a Shift Lead demands strong communication, decisiveness, and the ability to inspire a diverse crew. Embracing accountability and motivating teams to maintain high food quality and customer service standards are critical for effective shift management.
Shift Leads often navigate coordinating team assignments, resolving customer concerns swiftly, and ensuring compliance with food safety. Balancing operational flow while fostering a positive work atmosphere requires adaptability, problem-solving, and hands-on leadership.
While formal certifications aren't mandatory, familiarity with food safety standards and leadership training is advantageous in Burr Ridge. Local health regulations encourage Shift Leads to stay updated on compliance practices to maintain store readiness and safety.
Burr Ridge has moderate demand for Shift Leads in fast-paced restaurants like Five Guys. Candidates demonstrating prior leadership experience and strong customer service skills typically gain an edge, reflecting the area's balanced but selective hiring environment.
Shift Leads at Five Guys in Burr Ridge start at $19.00 per hour, with additional income from tips and weekly secret shopper bonuses. This compensation package aligns competitively with regional fast-food leadership roles, supplemented by benefits like health coverage and 401(k).
Five Guys emphasizes a fun, team-oriented environment where Shift Leads not only manage operations but also foster positivity and cooperation. This culture motivates leads to champion employee development and uphold high standards in food quality and guest experience.
Five Guys Shift Leads receive unique perks like free meals each shift, shared bonuses, and comprehensive benefits. Additionally, the role offers a clear trajectory toward management, backed by mentorship and performance reviews tailored to personal growth.
Shift Leads require enhanced multitasking, team supervision, and conflict resolution abilities beyond line or production leads. They must balance operational oversight with coaching, ensuring smooth shifts and maintaining strict quality and safety standards.
Many assume Shift Leads only handle scheduling, but the role is much broader—combining leadership, customer service excellence, and hands-on operations. It’s a dynamic position demanding flexibility, problem-solving, and proactive team motivation.