NexlintoShift Lead
Company : Five Guys
Location : Cumming, GA, 30040
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
A Shift Lead shapes team performance by motivating crew members, managing task assignments, and maintaining energy levels. At Five Guys, this role ensures smooth operations during peak times by fostering collaboration and quick problem-solving, which enhances both employee morale and guest satisfaction.
Developing leadership in a Shift role involves mastering communication, conflict resolution, and multitasking under pressure. Hands-on experience guiding team members through daily challenges and learning to uphold quality standards lays a foundation for growth in restaurant management careers.
Unlike general crew positions, a Shift Lead in Cumming, GA, manages shift schedules, oversees food safety compliance, and handles guest issues directly. This role acts as the operational backbone during shifts, bridging staff coordination with customer service excellence.
Cumming’s growing restaurant scene has heightened demand for skilled Shift Leads, though competition remains moderate due to nearby job hubs like Atlanta. Candidates with leadership experience and local knowledge tend to stand out in this market.
Yes, traffic patterns around Cumming can influence shift start times and punctuality. Prospective Shift Leads should factor in peak hour congestion and explore flexible commuting options to maintain reliable attendance.
Starting pay for a Shift Lead at Five Guys in Cumming, GA begins at $19.00 per hour, supplemented by tips and performance bonuses like secret shopper rewards. This competitive package reflects the company’s focus on rewarding leadership and operational excellence.
While no formal certification is mandatory, Five Guys favors candidates with prior leadership in fast-paced food environments and strong communication skills. Familiarity with food safety regulations and team training methods enhances candidacy.
A Shift Lead role at Five Guys is a proven stepping stone towards restaurant management. Individuals who excel in team leadership, operational management, and guest relations often receive mentorship and promotion opportunities within the company.
This role embodies Five Guys’ teamwork ethos by leading shifts with a positive attitude and ensuring high standards in service and food quality. Shift Leads act as both mentors and operational leaders, reinforcing a culture where employees and guests feel valued.