NexlintoShift Lead
Company : Five Guys
Location : China Grove, NC, 28023
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys China Grove, a shift lead actively drives daily restaurant flow by managing crew tasks, ensuring food quality, and maintaining cleanliness. This hands-on role is vital for smooth service and team morale, directly impacting guest satisfaction and operational success.
Serving as a Shift Lead offers valuable leadership experience, including team coaching, problem-solving, and operational oversight. This role builds crucial skills in managing fast-paced food service environments, paving the way for future management positions within the hospitality industry.
Employers prioritize strong communication, team motivation, multitasking under pressure, and a keen eye for food safety standards. Candidates with prior leadership experience in fast-paced environments and a positive attitude typically excel in shift lead roles.
China Grove has moderate demand for shift lead roles in the restaurant sector, with Five Guys being among prominent employers. While competition exists, candidates with leadership experience and customer service expertise have favorable prospects.
Starting around $19 per hour plus tips and bonuses, the Five Guys shift lead salary aligns competitively with local fast food leadership roles, often surpassing average wages due to added incentives like secret shopper bonuses and comprehensive benefits.
Five Guys emphasizes a team-oriented culture with real-time feedback and mentorship, offering free meals every shift and performance bonuses. This supportive environment fosters growth and a rewarding leadership experience distinct from many standard fast food roles.
Yes, Five Guys encourages internal promotions, with shift lead roles serving as a critical pathway to management. Employees showing leadership, initiative, and operational excellence often progress into higher roles within the company.
Managing late or less staffed shifts requires adaptability to maintain team motivation and service standards during quieter periods. Shift leads must also handle operational tasks solo or with fewer crew members, demanding strong organizational skills.
Food safety certifications like ServSafe are highly valued in North Carolina’s food service industry, including Five Guys. Possessing such credentials not only ensures compliance but also strengthens leadership credibility in managing health protocols.
Shift leads balance supervising food prep and cleanliness while promptly addressing guest concerns with professionalism. This dual focus ensures both high-quality products and memorable customer experiences, vital for Five Guys’ brand reputation.