NexlintoShift Lead
Company : Five Guys
Location : Bethel, CT, 06801
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Bethel's restaurant scene shows steady demand for shift leads, with Five Guys standing out due to its team culture and growth paths. Candidates often face moderate competition, so showcasing leadership skills and local experience can enhance hiring prospects in this area.
Many applicants consider Bethel’s compact size beneficial for daily commutes, often preferring nearby residences or flexible transport options. For shift leads, balancing peak traffic times with shift schedules is crucial to maintain punctuality and operational flow.
Strong interpersonal communication, quick decision-making, and experience managing fast-paced food service teams are key. A shift lead must also excel in coaching, conflict resolution, and maintaining high standards under pressure, distinguishing them from general crew roles.
Shift leads focus on real-time operations such as staff coordination, enforcing safety standards, and guest satisfaction during their shift, whereas higher management might strategize long-term business goals and employee development beyond daily tasks.
Mastering team motivation, operational efficiency, and problem-solving under pressure can accelerate career growth. Additionally, embracing feedback, demonstrating accountability, and a passion for customer service position shift leads for future management roles.
Five Guys offers mentorship, real-time performance reviews, and visible promotion paths, encouraging shift leads to develop leadership expertise. Their team-oriented culture fosters continuous learning and provides opportunities to rise within the restaurant’s management hierarchy.
At Five Guys, shift leads are expected to uphold distinct standards in food quality, cleanliness, and customer interaction, reflecting the brand’s reputation. This involves hands-on leadership and a proactive approach to team engagement, setting it apart from some competitors.
Shift leads at Five Guys in Bethel start around $19.00 per hour, complemented by tips and bonuses. This competitive pay aligns with local market rates for restaurant supervisory roles, making it an attractive opportunity for experienced candidates.
Yes, employees enjoy comprehensive benefits including medical, dental, vision coverage, and 401(k) options once eligible. Additional perks like free meals during shifts and team bonuses enhance job satisfaction and retention.