Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Starting at $19.00 per hour plus tips and bonuses, Five Guys offers competitive compensation for Shift Leads in Peoria, AZ. This wage aligns well with similar supervisory roles locally, making it an attractive choice for candidates seeking both steady pay and performance incentives.
Beyond managing tasks, effective Shift Leads demonstrate strong communication, adaptability under pressure, and the ability to cultivate team morale. These traits ensure smooth operations and motivate crew members to maintain high standards in fast-paced environments.
Shift Leads in Peoria often navigate fluctuating customer volumes during peak hours, requiring quick decision-making and multitasking. Managing team schedules effectively and maintaining service quality amid local demand spikes are common hurdles in this setting.
Candidates should emphasize experience in team supervision, knowledge of food safety protocols, conflict resolution abilities, and a proactive attitude toward maintaining cleanliness and operational efficiency to stand out in restaurant leadership roles.
Five Guys Shift Leads may work various shifts including early mornings or evenings, with responsibilities spanning opening and closing duties. Flexibility in scheduling supports a balance between personal commitments and leadership growth opportunities.
Starting as a Shift Lead provides hands-on experience managing daily operations and mentoring staff, laying a foundation for advancement to assistant manager or store manager roles. Demonstrating leadership and operational excellence accelerates this progression.
Five Guys fosters a supportive and fun atmosphere where Shift Leads encourage collaboration and positivity among crew members. This team-oriented culture enhances employee satisfaction and customer service quality at their Peoria location.
Several Five Guys restaurants around Peoria currently seek Shift Leads, reflecting a healthy demand in the region. Candidates often face moderate competition, emphasizing the importance of relevant experience and strong leadership skills.
Five Guys Shift Leads benefit from a unique blend of hands-on operational control, performance bonuses like secret shopper rewards, and a clear path for advancement within a brand known for quality and team engagement, setting it apart from other fast-casual leads.
While not always mandatory, having background experience in rapid service settings equips candidates with essential skills like multitasking and team management, which are invaluable for handling the dynamic pace and responsibilities of a Shift Lead role.