Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Oceanport's hospitality sector shows steady demand for shift leads, especially in fast-food chains like Five Guys. Candidates with leadership experience and strong communication skills tend to stand out, given the area's moderate competition and emphasis on delivering quality customer service.
While not always mandatory, certifications in food safety or management (like ServSafe) are highly valued in Oceanport's eateries. They demonstrate a commitment to industry standards, helping shift leads excel in maintaining quality and safety, particularly in high-volume locations.
A successful shift lead excels in multitasking, coaching team members, and handling unexpected challenges efficiently. They balance operational oversight with motivating the crew, ensuring smooth service flow and adherence to quality benchmarks under pressure.
Many shift leads transition into assistant manager or general manager roles by building on leadership experience and operational knowledge. Demonstrating initiative and mastering store metrics often leads to promotions within companies like Five Guys or similar establishments.
Unlike crew members focusing on specific tasks, a shift leader orchestrates the entire operation—delegating duties, managing time-sensitive challenges, and maintaining high service and cleanliness standards. They act as the primary point of contact for both staff and guests during busy periods.
Five Guys emphasizes hands-on leadership, combining operational management with a team-first culture. Shift leads here not only oversee quality and customer satisfaction but also actively mentor employees, fostering growth and maintaining the brand’s reputation for excellent service.
Shift leads at Five Guys enjoy competitive pay starting at $19/hour, plus tips and bonuses, including a secret shopper incentive. Added benefits like free meals, health coverage options, and clear pathways for advancement contribute to a rewarding work environment.
Shift lead roles in Oceanport typically start around $19 per hour, with additional earnings from tips and performance bonuses. This compensation reflects local cost of living and the fast-food industry's competitive pay standards for supervisory positions.
Oceanport’s community-oriented atmosphere encourages shift leads to foster collaborative, positive team environments. A focus on respect, adaptability, and customer engagement aligns with local expectations, helping leaders drive employee morale and guest satisfaction.
Absolutely. Five Guys positions shift leads as pivotal figures for career growth, offering mentorship and performance feedback. Those eager to develop leadership skills and operational expertise find this role an excellent stepping stone toward management roles.