NexlintoShift Lead
Company : Five Guys
Location : Harwinton, CT, 06791
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Harwinton, a shift lead uniquely balances hands-on team coaching with operational oversight, focusing heavily on food quality and guest experience. Unlike some peers, this role blends leadership with active participation, fostering growth opportunities within a supportive culture distinctive to this location.
Serving as a shift leader here emphasizes real-time problem-solving, mentoring, and operational control, equipping employees with skills crucial for management. Exposure to performance reviews and team motivation offers a practical foundation that accelerates career progression in the fast-casual restaurant sector.
Success hinges on strong communication, adaptability, and accountability, especially in Harwinton’s competitive market. A shift lead must energize diverse teams, maintain high standards under pressure, and take initiative to drive both customer satisfaction and operational efficiency.
Harwinton’s manageable traffic and community size mean commutes are generally brief, making Five Guys an attractive option for shift leads. Local hiring is moderately competitive, reflecting steady demand for experienced restaurant supervisors eager to grow within the region’s hospitality landscape.
While formal certifications aren’t mandatory, prior leadership experience in fast-food or similar environments is highly valued. Familiarity with food safety protocols and customer service best practices aligns well with Five Guys’ standards, enhancing a candidate’s chances in Harwinton’s market.
Shift leads at Five Guys manage crew assignments, oversee food quality, and ensure store readiness. They set performance benchmarks and cultivate a positive team atmosphere, directly influencing operational success and guest satisfaction on a day-to-day basis.
Five Guys provides mentorship, real-time feedback, and structured performance reviews that empower shift leads to enhance skills. The company promotes from within, offering clear pathways toward management roles, which encourages long-term commitment and skill advancement.
Shift leads start at a competitive base pay of $19.00 per hour, supplemented by tips and bonuses such as weekly secret shopper rewards. This compensation package is designed to reflect the leadership responsibilities and motivate high performance.
Yes, Five Guys regularly hires shift leads in Harwinton to maintain quality operations. Applicants should be ready to demonstrate leadership experience, adaptability, and customer service skills. The process typically involves interviews focusing on situational judgment and team management.
Five Guys emphasizes a team-oriented culture with perks like free meals and secret shopper bonuses, creating a lively and supportive workplace. The Harwinton location fosters a community feel while maintaining high standards, making it more than just a typical fast food supervisory role.