NexlintoGeneral Manager
Company : Five Guys
Location : Berlin, CT, 06037
Job Type : Full Time / Part Time
Date Posted : 4 February 2026
General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Berlin, CT exhibits a steady need for restaurant general managers, driven by its vibrant local dining scene. Compared to larger metro areas, competition is moderate, offering a balanced environment for career growth in hospitality management within this region.
While not mandatory, certifications like ServSafe are highly regarded in Connecticut’s restaurant management sector. These credentials demonstrate a commitment to food safety and operational excellence, enhancing a general manager’s profile among employers.
A top-performing general manager excels in real-time decision-making, energizes teams, and adapts quickly to fast-paced environments. Unlike other managers, they own full operational shifts and directly influence guest satisfaction and financial outcomes.
Many general managers progress towards regional management or corporate leadership within hospitality brands. This role hones skills in team leadership, financial oversight, and multi-unit operations, forming a strong foundation for expanded responsibilities.
Morning shifts often focus on opening procedures, inventory checks, and setting team priorities, while evening shifts emphasize managing peak hours, closing operations, and ensuring customer satisfaction. Both require dynamic multitasking and leadership adaptability.
Five Guys prioritizes a people-first culture with cross-trained teams and an open kitchen setup that encourages lively communication. This environment demands high energy, team humility, and a passion for both food and music, making the role uniquely engaging.
Yes, Five Guys provides competitive base pay combined with quarterly bonuses tied to restaurant performance. Alongside career advancement prospects and ongoing leadership training, this package appeals strongly to ambitious managers in Berlin, CT.
General managers at Five Guys in Berlin, CT, typically earn between $50,000 and $65,000 annually, factoring in base pay plus bonuses. This aligns with local market trends for restaurant leadership roles, reflecting both experience and store performance.
General managers hold full accountability for store operations, finances, and team leadership, whereas assistant general managers primarily support these functions and may supervise specific shifts or departments. The GM role carries broader strategic responsibilities.
Highlighting strong communication, stamina to manage fast-paced environments, adaptability to rotating roles, and a genuine enthusiasm for team collaboration and guest experience are key. These traits align with Five Guys’ culture for effective leadership.