NexlintoShift Lead
Company : Five Guys
Location : Glendale, AZ, 85301
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys Glendale, shift leads engage in hands-on coaching and team motivation within a fast-paced setting. The role emphasizes not only operational oversight but also fostering a collaborative culture, which can differ from other chains where leadership may be more task-focused than team-centric.
Employers around Glendale prioritize communication prowess and adaptability in shift leads, given the diverse workforce and busy dining scenes. Being able to manage diverse teams and quickly resolve guest issues is highly sought after in this market.
Glendale's moderate commute times and community vibe often support better work-life balance for shift leads than bigger metro areas. However, balancing peak hours and weekend shifts remains essential to manage personal time effectively.
Shift leads oversee food quality and safety, maintain cleanliness, manage shift performance, and address customer concerns promptly. They also mentor staff to ensure smooth operations, contributing to both team growth and guest satisfaction.
While Glendale has a steady demand for shift leads in food service, Five Guys attracts candidates due to its growth opportunities and supportive culture. Competition can be moderate, with candidates needing strong leadership and customer service skills to stand out.
Shift leads at Five Guys in Glendale start at around $19.00 per hour, with additional earnings from tips and weekly secret shopper bonuses. This compensation package aligns well with local fast-food supervisory roles, offering competitive pay plus benefits.
Five Guys provides structured growth for shift leads, including mentorship and performance reviews. Successful leaders often move into store management roles, gaining responsibility over operations, hiring, and broader team development.
Five Guys fosters a fun, team-oriented environment where shift leads actively contribute to positive morale and high standards. This culture encourages hands-on leadership and ongoing learning, contrasting with more rigid or hierarchical restaurant models.
While previous fast food leadership is preferred, candidates with strong communication, motivation, and organizational skills from similar high-energy settings can also succeed as shift leads, especially if they demonstrate eagerness to learn and adapt.
Food safety certification is highly beneficial for Glendale shift leads, as local health regulations are strict. Additionally, leadership or customer service workshops can enhance a candidate’s qualifications and competitiveness in this market.