Shift Lead

Restaurant Shift Leader

Overview

As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.

What You'll Get

• Competitive base pay starting at $19.00/hour, plus tips and bonuses

• Weekly eligibility for Secret Shopper bonus shared by the entire shift team

• Free meals during every shift worked

• A supportive, fun work environment with team-oriented culture

• Access to growth opportunities and promotions within the company

• Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)

• Real-time feedback, performance reviews, and mentorship

Responsibilities

• Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations

• Foster a team environment that emphasizes cooperation, positivity, and productivity

• Ensure food is prepared to high-quality standards and maintain food safety protocols

• Train and mentor team members to perform all restaurant functions efficiently

• Handle guest concerns promptly and professionally

• Take ownership of cleanliness, organization, and store readiness during your shift

• Support opening and closing procedures and track shift performance metrics

What We're Looking For

• Previous experience in a leadership role in food service or a fast-paced environment

• Strong communication skills and the ability to motivate a diverse team

• A commitment to excellence in customer service and operations

• Enthusiasm for great food, high energy, and a positive attitude

• Dependability and a strong sense of personal accountability

• Willingness to learn, adapt, and take initiative

• Desire to grow and take on more responsibility

If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.