NexlintoShift Lead
Company : Five Guys
Location : Charlotte, NC, 28202
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys Charlotte, Shift Leads benefit from a team-oriented culture and weekly secret shopper bonuses, which may not be standard elsewhere. The role emphasizes hands-on leadership with opportunities for rapid growth, contrasting with some chains where management roles can be more detached or rigid.
Shift Leads in Charlotte often cover first, second, or third shifts, with schedules designed to balance operational needs and employee availability. Five Guys offers flexible shift options, making it easier for Shift Leads to manage work-life balance in this busy city.
Effective Shift Leads show strong communication, motivate diverse teams, and maintain high energy. They proactively solve problems, uphold food safety standards, and inspire positivity, crucial for managing the hustle typical in Charlotte’s vibrant restaurant scene.
While formal certifications aren’t always mandatory, food safety and hygiene certifications can boost candidacy in Charlotte. Employers like Five Guys value candidates who show initiative in professional development and understanding of local health regulations.
Charlotte’s growing food service market means moderate competition for Shift Lead jobs at Five Guys. Candidates with prior leadership experience and a customer-focused mindset tend to stand out, especially during peak hiring seasons.
Shift Leads at Five Guys in Charlotte typically start at around $19.00 per hour, complemented by tips and performance bonuses like secret shopper rewards. This pay structure aligns with regional standards for supervisory roles in fast-casual dining.
Yes, Shift Leads at Five Guys can progress toward management positions, leveraging hands-on experience and mentorship. Demonstrating leadership and operational excellence often leads to roles such as Assistant Manager or Store Manager, especially in expanding markets like Charlotte.
Five Guys’ Shift Lead role uniquely blends operational duties with active coaching and team motivation. Unlike generic shift roles, it offers structured feedback, bonuses, and a clear pathway to management within a supportive environment tailored to fast-paced service.
Five Guys provides real-time feedback, performance reviews, and mentorship programs, empowering Shift Leads in Charlotte to sharpen leadership and operational skills. This structured support fosters continuous growth and readiness for future management opportunities.
Charlotte’s diverse customer base and busy dining culture require Shift Leads to adapt quickly to fluctuating demand, maintain high service standards, and ensure team cohesion during peak hours. Local events and traffic can also impact shift dynamics and staffing needs.