Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
Unlike standard technician positions, this assistant manager role blends hands-on vehicle maintenance with leadership duties, including team coaching and workflow oversight. At Driven Brands, it emphasizes customer satisfaction and operational efficiency within Maumee's automotive service market, offering a unique leadership pathway.
Effective communication, adaptability during busy periods, and the ability to mentor new team members stand out. The role demands proactive problem-solving to maintain service standards and safety, making emotional intelligence and team motivation critical in this automotive environment.
Yes, the position includes paid training designed to build technical and leadership skills. While prior mechanical knowledge helps, the focus is on developing customer service excellence and operational management, making it accessible to motivated candidates eager to grow.
The average hourly wage ranges between $15 and $20, supplemented by bonus opportunities. Driven Brands tends to offer competitive pay that aligns with Maumee’s cost of living, plus perks like free oil changes and benefits, enhancing overall remuneration.
Maumee’s growing automotive service industry has steady demand for skilled assistants and managers, fueled by local commuting needs and vehicle maintenance trends. Competition exists but driven candidates with leadership potential find ample opportunities.
While no strict certifications are mandatory, OSHA safety training and basic automotive service credentials can enhance candidacy. Local employers value familiarity with safe vehicle lifting and standard service protocols, boosting employability.
Driven Brands offers fast-track advancement through performance-driven culture and skill development. This role serves as a stepping stone to higher management positions by blending operational leadership with technical expertise, fostering long-term career momentum.
Juggling direct vehicle servicing while overseeing workflow requires multitasking and prioritizing safety. The assistant manager must swiftly switch between technical duties and leadership responsibilities, ensuring smooth operations without compromising service quality.
Beyond competitive pay, the company offers free oil changes, paid time off, and comprehensive insurance options. These benefits, combined with paid training and 401(k) matching, contribute to employee retention and satisfaction in a demanding service environment.
During busy times, responsibilities include overseeing vehicle service accuracy, handling customer payments, adjusting inventory levels, and stepping in for the shop manager as needed. Efficient multitasking ensures customer satisfaction and team productivity.